Emily Phan Email & Phone Number

United States

Pico Rivera, California, United States

- Utilized Excel to compile, clean, and analyze data for 5+ customers such as Crocs, Costco, Torani, and so forth to provide actionable insights for management decisions- Collaborated cross-functionality with Sales, Operations, and IT teams to provide support in resolving customer inquiries and issues related to capacity and logistics

- Performed data base entry by inputting and updating the records of 20-30 students daily, ensuring integrity and organization - Developed technical proficiency by using Microsoft Office and Zoom applications to deliver administrative assistance and support for both staff and students - Assisted the Operations Coordinator and Head Director with 10-15 tasks including center evaluations, reports, and creative requests, to ensure systematic communication between both staff and students

Huntington Beach, California, United States

- Resolved escalated customer issues, maintaining a 95% customer satisfaction rating and fostering positive customer relationships to meet ESQi standards - Collaborated with the Car Sales department and enabled them to sell 10 cars through our team referrals, making the Huntington Beach branch #1 in the region for Car Sales referrals/sales- Utilized data analytics to optimize inventory management, reducing excess inventory levels by 15% and minimizing rental fleet depreciation

- Executed strong communication by responding to the need of 70-80 customers, 15-20 inquiries, as well as coordinating with 2-3 other coworkers to reduce wait time during rush hour.- Demonstrated problem solving skills by providing personalized solutions to the concern of 20-30 people daily, building strong relationship and trust with each individual customer

Garden Grove, California, United States

- Communicate in a clear, concise, and articulate manner to 80+ customers while handling food and beverage purchases- Assist with setup, cleanup, stock work, and handling over 100+ food orders, efficiently working in a face-paced environment