Emily Huynh Email and Phone Number

Senior leader supporting six field reps and two managers over teams of four focused on customer experience and revenue growth. Focused on process improvement and sales strategy. • Developed relationships with key customers and strategic partners within the payment systems industry. • Focus on fintech, healthcare, commercial, and hospitality customers, both new and existing logos. • Collaborated with cross-functional teams to improve upon internal processes and improve customer outcomes. • Coached and mentored junior team members to improve key skills to drive opportunities through customer interactions.

Led a team of nine sales reps and drove rapid growth of newly acquired products by integrating into existing sales processes.Focused on GTM activity and sales strategy based on customer/prospect requirements. • Achieved 110%+ of target in FY2021 ($8M target) and FY2022 ($12M target), resulting in attending Mimecast President’s Club.• Led team to double new ARR YoY on multiple products after acquisition by implementing time bound goals with measurable outcomes. • Supported successful onboarding and product implementation through customer education and best practices.• Hired and maintained a team of high performing individuals, including supporting internal promotions within the team and other areas of the organization.• Developed new talent by focusing on strengths and identifying areas for improvement with their skills. • Championed programs to drive faster product adoption and utilization both within existing customer base and newly acquired customers.• Advised leadership to invest in required product enhancements to maintain growth, based on product success.• Collaborated with cross-functional supporting teams including Customer Success, Engineering, Product, Sales Operations, and Channel Partners ensuring product representation and customer success.• Responsible for establishing and executing go-to-market strategy for both existing and new customers.• Mentor to young sales professionals within the organization looking to progress in their career.Mimecast Eagles Club FY2022Mimecast Eagles Club FY2021

Led sales in North America for the acquired Security Awareness Training product (formally Ataata). Pre-sale and post-sale responsibilities, including opportunity qualification, product demonstration, customer utilization, and product strategy.• Achieved 120% of annual North America target ($1.2M target) in first eight months of selling Mimecast Awareness Training. • Collaborated closely with product, engineering, marketing, and customer-facing teams to drive internal processes that supported success of product sales and customer utilization. • Developed programs for sales teams to learn and effectively position product, leading to consistent growth in new ARR year-over-year since acquisition.

Account Manager for existing enterprise customers. Responsible for account retention and upsell. • Worked closely with customers to understand requirements in order to offer the best product solutions and drive upselling opportunities.• Increased rapport with clients by introducing the sales methodology framework, Force Management, into conversations. • Collaborated with internal teams, ensuring appropriate licensing and product adoption to reduce the risk of churn.• Drove new ARR by utilizing strong sales negotiation and deal navigation skills.

Account Manager for both new and existing customers. • Mimecast President’s Club attendee in FY2021 and FY2022 achieving 120%+ of target.• Consistently delivered on quarterly and annual targets achieving 130%, 136%, and 124% in 2015, 2016, and 2017 respectively, by developing trusting partner and customer relationships.• Collaborated with colleagues to create an effective and efficient tool to track deals and appropriately forecast.• Focused on accelerating growth in new accounts, expanding value in existing accounts, and supporting overall customer retention.• Enhanced team’s productivity and efficiencies by sharing best practices of internal processes, prospecting techniques, and reporting.Mimecast Eagles Club FY2017Mimecast Eagles Club FY2016Mimecast Eagles Club FY2015

Leach, coach, and grow team of Business Development Represenatives in North America. Team focused on lead generation and opportunity qualification across all segments.

Lead generation and opportunity qualification.