My responsibilities include but are not limited to the following:•Proactively performing all client service functions via the telephone and online systems. From initially securing orders, dealing with customer queries and through to delivery and order completion.•Sole responsibility for the booking, management and running of all customer face to face appointments. This is in addition to the completion of all orders generated by these meetings.•Complete bespoke order… Show more My responsibilities include but are not limited to the following:•Proactively performing all client service functions via the telephone and online systems. From initially securing orders, dealing with customer queries and through to delivery and order completion.•Sole responsibility for the booking, management and running of all customer face to face appointments. This is in addition to the completion of all orders generated by these meetings.•Complete bespoke order requests including providing loose diamond quotes.•Managing the after sales care process and driving positive customer feedback. Show less

Reporting directly to the Buying Director and Senior Merchandiser; Purchase Order Management/Critical Path ­ Utilise MNP and Crystal Reports to ensure all orders are completed accurately and on time. The daily management of suppliers to guarantee customer and internal stock deadlines are met. PR/Photography and Sample Development Management - Responsible for the tracking and receiving of samples and the management of related… Show more Reporting directly to the Buying Director and Senior Merchandiser; Purchase Order Management/Critical Path ­ Utilise MNP and Crystal Reports to ensure all orders are completed accurately and on time. The daily management of suppliers to guarantee customer and internal stock deadlines are met. PR/Photography and Sample Development Management - Responsible for the tracking and receiving of samples and the management of related Operations Department functions. Quality Control - Manage the QC process including extensive daily liaison with the Creative Director. As part of this process I also manage the return of items that fail QC. Supplier Management\Development ­ Maintaining excellent supplier/designer relationships, review new prospects, organise meetings and Buying trips/shows. Special Orders ­ Managing bespoke orders for Personal Shopping's clients. Dealing with ad hoc customer and internal queries. Show less

Proactively resolving customer product enquiries via email, over the telephone and face to face in the showroom.Securing client orders via the telephone and online systems.Managing customer showroom appointments.

Providing excellent customer service to help achieve sale targets and in depth product knowledge. Working as part of the Visual Merchandising team to manage changes in shop floor and window displays and layouts. This is in addition to implementing product pricing. Co-ordinating the engraving, repairs and mail orders.