Emily Rostad Email and Phone Number

o Setup and maintain user access, menus and security groupso Integrate acquired and new properties into the systemo Trouble shoot and correct application technical issueso Research and test new software versions, service packs, plugins and customizations. o Communicate with all departments the implications of upgrades o Develop modifications to procedures when necessary to comply with software modificationso Implement upgrades to application systemso Formulate teaching outline, determine instructional methods and conducts training sessions through eLearning, individual training, group instructions, lectures, demonstrations and workshopso Provide primary application and procedural training for new employeeso Communicate procedural changes to staff due to system upgrades. o Develops training materials and manuals through eLearning

o Analyze business results; take action to improve results as appropriate across the portfolio. Review monthly financial statements with Property Managers.o Review operating results with budget projections.o Work with Accounting, Property Managers, and owners to create accurate and approved annual budgets.o Create and maintain capital improvement plans for portfolio.o Help train, mentor, counsel, and develop Property Management staff. Provide performance feedback for direct report staff.o Respond timely to Property Management staff questions or concerns.o Maintain and update the portfolio Operating Policy and Resident Handbooks across the portfolio.o Create standardized forms and train Property Managers in the purpose and use. Oversee and/or assist with new lease ups to ensure uniformity in operations.o Assist and track associate training and other items for the Property Management and Maintenance divisions and continually assess and monitor on-going training needs.o Negotiate bulk pricking and services throughout the Property Management portfolio.o Work with advertising vendors to determine best advertising options. Ensure properties have adequate signage and superior curb appeal.o Implement and train staff on Yardi Rent Café. o Ensure Property Managers are completing move-out inspections processing security deposits, and all other monthly calendar items are being completed timely and in accordance with policy. o Review and approve purchases and invoices.o Respond to resident questions or issues in a timely manner. Monitor issues that are being handled by other Associates.o Monitor maintenance work orders; verify work orders are complete timely and adequately. Create scopes of work for capital improvement items or expenses to be completed by outside vendorso Follow through with outside vendors on any special projects, inspect work to ensure completeness and satisfactory quality.

• Direct responsibility for the marketing, advertising, promotional materials, and budget aspects of a designated portfolio of properties.• Lead and take partnership on implementation of company-wide marketing initiatives that streamline processes and drive success.• Work in a partnership with the Vice President and Regional Managers to develop and assess day-to-day marketing operations, budgetary goals, and current/future trends of a portfolio.• Analyze the effectiveness of marketing or advertising sources and methods.• Develop and manage property websites, including domain name acquisition, content, imagery and branding.• Assist in the marketing and leasing components of the annual budget. Provide recommendations based upon occupancy goals, financing parameters, market conditions and economic trends.• Review leasing shop reports along with the Vice President, Regional Managers, and Asset Managers and make recommendations on training needs for the site staff in effective marketing and leasing techniques.

• Manages a portfolio of property employees and oversee their performance and productivity. • Builds strong on-site management teams through coaching, motivation, training, and advise on procedures and guidelines.• Developed strategies to improve performance at the property level.• Reviews financial statements, budgets, and lease renewal options.• Responds to higher level advanced resident issues. Ensures a timely response and resident satisfaction with management.• Conducts property inspections and inspects vacant units to ensure market ready condition.• Monitors current marketing strategies and make recommendations on improvements.• Reviews vendor proposals, contracts, and scopes of work.• Manages the financial goals and assists in formulation of budgets for multiple sites.• Actively maintains and reports monthly variances and narratives for all sites in the portfolio.• Ensures all sites in the portfolio are rented to the fullest capacity.• Oversees marketing strategies to secure prospective residents.• Assists Property Managers with developing and/or implementing resident retention programs.• Provides additional oversight and assures maintenance quality for property appearance, preventative maintenance, and turn units.• Acting roll of Yardi support specialist. Provided Yardi support and training to site associates. Set up and implementation of new properties in Voyager and Rent Café.

• Responsible for a class A lease-up in Downtown Minneapolis. Executed a marketing plan for pre-leasing through stabilization. Worked with all vendors to set up all systems needed for new construction and management. Prepared, executed and monitored a start-up budget and operating budget. Worked with construction teams on building systems and ONM manuals. Achieved an additional 18 cents per square foot versus the Performa budget. • Implemented a full property renovation beginning with project scope, completing bid process, selection of vendors and management of unit renovations. Worked with vendors to ensure renovation timelines were met and unit renovations remained in-line with budgetary constraints. Able to maintain a physical occupancy above 90% throughout the renovation project with forced vacancy to complete the project. • Worked to reduced delinquency and achieve 100% collection for 2014 Q3.• Created relationships with large businesses in the area to create a successful preferred employer program.

• Graduate of the accelerated manager in training program that prepared for the role of Property Manager. After two years as a property manager was promoted to the roll of Executive Manager.• Developed monthly marketing plans for the properties and over saw outreach to major employers on a weekly basis and maintained detailed knowledge of market and sub-market.• Prepared and implemented property-operating budgets. Maintained and controlled property income in addition to expenses. Also, completed required reports including weekly, monthly, quarterly leasing, variance and capital reporting.• Oversaw accounts receivable ensuring rents and all other applicable fees were billed and collected. Ensured that collection and demand notices are generated, delivered and posted as required by local laws. Initiated and oversaw the eviction process working with the attorney if needed to ensure timeliness and desired results.• Recruited, hired, trained and evaluated and appropriately disciplined all on-site employees.• Assisted in raising the occupancy of three properties that were underperforming and not meeting budget to the Village Green occupancy standards and Gross Potential Rent and Net Rental Income budgeted requirements.

• Assisted in implementing a facility maintenance program into the current Event and Business Management Software used• Designed computer workstations to be constructed in the lobbies of the building, and wrote the specifications and bid proposals • Implemented a system of organization of the construction drawings and bid packages from past construction projects