> Supported the Southeast region of appraisers and office managers (span of control: 7 states which included 110 appraisers and 8 office managers). > Performed quality control audits at random and post implementation of new features and new vendors/SLA's. > Tracked Key Performance Indicators and enforced quality control measures. > Maintained positive customer relations by addressing problems head-on and implementing corrective actions. > Monitored performance to identify opportunities for improvement and develop solutions.

Acquisition of Property Damage Appraisers, Inc (PDA) by Alacrity Solutions

> Supported the Southeast Region (5 states) of appraisers, office managers, and franchisees. Including hold each position or franchise accountable to their expectations and KPI's.> Assisted Executive Team as each franchise office transitioned to a corporate model.> Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives. > Researched sales opportunities and possible leads to capitalize on sales goals and increase profits. > Recruited and on-boarded appraisers (1099 and W2).**Alacrity Solutions acquired Property Damage Appraisers in June 2022**

> Established and implemented production routing to simplify communication across staff and increase information output. > Determine the necessary repair plan for each unit that maximizes profit and aligns with carrier expectations. Including preparing each appraisal and supplement according to guidelines.

> Maintain a shared vision and culture with the team and motivate to increase performance with customers and insurance partners with an emphasis on quality and vendor relationships. > Responsible for daily operations, high-volume customer service, and Profit & Loss management. > Responsible for setting, monitoring, and driving goals. > Recruited, hired, and developed diverse workforce. > Guided team to maintain high productivity and performance through transitional phases of ownership. > Managed insurance Direct Repair Programs.**Service King acquired AutoBody America in January of 2013.**

** Service King acquired Autobody America in January 2013 **

> Managed payroll and payroll taxes. > Created system for managing accounts receivable. > Managed accounts payable, including reconciliations and vendor payments. > Assisted with various other administrative tasks, including marketing to insurance agents and primary vendors.**Autobody America acquired Royal Coach Auto Body in April 2012**