Emily Stevens Email & Phone Number

Syracuse, New York, United States

• Manage team of six Income Specialists that are responsible for prompt and efficient processing of Medicaid applications• Review, interpret, and apply state laws, rules and regulations and oversee adherence• Ensure various sources of income, resources and legal documents, were analyzed and interpreted properly.• Disseminate and enforce Department of Social Services and Union policies and procedures• Track productivity using statistics and data findings• Conduct candidate interviews and make hiring decisions for department• Produce training materials and presentations on current and newly established department procedures• Perform Case Supervisory reviews of teams completed work.• Effectively communicate with employees, superiors, and clients regarding interpretation of data, state laws, and application status.• Complete employee evaluations, performance reviews, and monthly coaching sessions• Approve timecards, schedule changes, and vacation requests

United States

• Reviewed, analyzed, and processed data used to approve or decline Medicaid applications• Responsible for interpreting pertinent information from legal documents, income sources, and assets• Interpreted and applied state laws that impacted program decisions• Communicated with clients and attorneys to acquire required information for program• Mentored new Specialists

United States

• Reviewed, analyzed, and processed data to complete client recertifications• Ensured prompt, efficient, and friendly customer service• Conducted face to face interviews with customers to obtain information, inform them of program qualifications and resolve coverage conflicts• Assisted in several special projects that required diligent efforts to meet deadlines• Mentored new workers• My efficiency and productivity allowed me to be a top producer and take on extra work and projects