Emily Syracuse Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

Rochester, New York Area

+ Manage customer relations with current assigned accounts as account manager+ Oversee support management for Technology Care Enablement Program+ Install, troubleshoot, and support all devices and software attached to a customer’s network infrastructure + Provide on-site (at customer location) assistance to end users, which can include: consulting on, implementing, and supporting all things technology-related + Complete preventative maintenance on all network related equipment installed on-site+ Work with clients to resolve IT-related issues as they arise + Proactively plan for customers’ future IT needs + Maintain client security through setup and removal of user IT access + Support the development and implementation of new projects and installations for customers + Escalate issues that are outside the scope of their technical aptitude

Rochester, New York, United States

+ Worked collaboratively on implementing a new help desk system (TeamDynamix)+ Provided all application support functions for system end-users of Netsmart CareManager+ Identified trends and training opportunities based on ticket submission with the HHUNY Training and Quality team+ Functioned as a Netsmart CareManager internal super-user by understanding all of the configuration logic and how future changes impact logic, build, reporting, etc.+ Ensured data integrity and alignment of data between MAPP and Netsmart CareManager to improve overall accuracy of Health Home reporting+ Managed the ticket submissions and follow up with the Netsmart help desk+ Identified trends and training opportunities based on ticket submission with the HHUNY Training and Quality team.+ Continue to optimize use of help desk tools to streamline end user support.+ Identify and notify the need for agency notification of outages or systemic issues.+ Managed credentials for necessary end user systems+ Able to identify security issues regarding HIPAA, HITECH

Rochester, New York Area

+ Used excellent communication abilities and customer service skills+ Provided technical assistance to users in person or by telephone+ Guided users through step by step process for software or hardware issues+ Used remote access to perform troubleshooting when needed+ Prioritized user requests through ticket management system (Spiceworks)+ Conducted computer technology orientation training with all new staff+ Performed upgrades, updates, and repairs to agency technology+ Management of Verizon business cell phones+ Active Directory management

+ Analyze customer interests to achieve the best possible sale+ Responsible for supervising and coaching employees on customer interactions+ Monitor behavioral expectations to ensure a successful customer experience+ Supervise and track store performance on a day/week/monthly basis+ Test and troubleshoot hardware and software issues

Rochester, New York Area

+ Used excellent communication abilities and customer service skills+ Provided technical assistance to users in person or by telephone+ Guided users through step by step process for software or hardware issues+ Used remote access to perform troubleshooting when needed+ Prioritized user requests through ticket management system (Spiceworks)+ Conducted computer technology orientation training with all new staff+ Performed upgrades, updates, and repairs to agency technology+ Management of VoIP Phones and Verizon business cell phones+ Active Directory management

Rochester, New York Area

+ Use therapeutic crisis intervention skills when needed+ Provide trauma informed care and support to clients+ Ensure clients are on-routine and following expectations+ Assist client develop effective and positive decision making abilities

Rochester, New York Area

+ Provided diagnosis for substance abuse treatment+ Complete admission and psycho-social assessments+ Utilized The Seven Challenges Treatment Model+ Work collaboratively with an interdisciplinary team

Rochester, New York Area

• Provide individual counseling and support• Co-facilitator of group therapy sessions• Physical tours and program explanation to potential clients• Created and ran a "Dungeons and Dragons" elective group for clients

Rochester, New York Area

• Coordinate Emergency Respite Care for youth• Worked collaboratively with each family for 1-3 months• Connect youth and family to community services• Utilized Functional Behavioral Approach

School #12

• Complete psycho-social assessments• Run social skills groups• Participate and observe crisis-based intervention

Rochester, New York Area

• Assist youth through enrollment process and creating goal plans• Supervise and assist youth in computer lab

Master Of Social Work (M.S.W.), Interdisciplinary Health

Bachelor Of Science (B.S.), Social Work, 3.436

Activities and Societies: Member of Pi Gamma Mu, the International Social Science Honor Society

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities, 3.65

Graduated with distinction