Emily Victory Email & Phone Number

• Implement retailers’ accounts, create relationships, and resolve all technical issues for each client.
• Examine and address diverse client queries, focusing primarily on data and configuration challenges.
• Ensure tickets and cases are properly documented, categorized, and prioritized based on their level of severity.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Provide clear, concise, and effective solutions or troubleshooting guidance in a timely manner, ensuring that the client feels supported and valued throughout the resolution process.

Chicago, Illinois, United States

• Led the enablement of content sharing relationships for new clients.
• Analyzed and resolved a variety of client inquiries, centering around data and configuration issues.
• Ran project-based data hygiene efforts to maximize client solutions.
• Owned and drove both external client projects and internal projects to improve how we work including client upgrades, internal tools, and documentation.

• Worked with small/large business owners to deliver customized programs to suit individual client needs, often covering a variety of risks.
• Delivered and explained policies to analyze insurance programs and suggest additions or changes.
• Completed a needs analysis to identify the best product for the customer to determine the best plan for their needs.
• Helped clients make changes to their accounts, ensured that they were properly covered, and answered any questions, claims, and complaints.

• Provided financial counseling, assisted with lending services, and built relationships with clients while maintaining high levels of customer satisfaction.
• Helped new and existing clients open accounts, resolve technical issues, and assisted corporate and small business clients with their business accounts.
• Actively listen to and empathize with customers, ensuring they feel heard, valued, and understood.

Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Business Administration And Management, General