• Lead complex quantitative and qualitative research throughout the full project lifecycle, with accountability for overall project success and profitability.• Create sampling plans, questionnaires, and discussion guides to address the objectives of hospitality, financial services, technology, and education clients (including Fortune 500s).• Oversee third-party data collection to ensure all vendors deliver high quality data, maintain desired sample mix, achieve quota targets, and meet tight deadlines.• Design analysis plans, including data cleaning methods, weighting approach, sub-group exploration, and interpretation of multivariate analyses.• Communicate research findings, delivering consultative reports and presentations that leverage effective data visualizations and impactful storytelling.• Meet project profitability goals by negotiating with clients and vendors, developing creative solutions, and keeping staff billable.• Identify sales opportunities and contribute to proposal writing, pricing, and scoping.• Mentor and motivate direct reports and junior staff to grow their research skills.

• Led and mentored a team of project managers to deliver $15M+ annually in custom market research for the healthcare payer business unit. • Served as a Subject Matter Expert for colleagues and clients to recommend optimal research approach, sampling plan, questionnaire content, and analytical design. • Collaborated with other Client Success leaders to prioritize department goals, hire/train new talent, and allocate project management resources.• Resolved challenges and escalations to ensure client satisfaction and retention. • Consulted with Sales to evaluate fit and feasibility of new research opportunities and scope/price custom projects.• Represented Client Success in cross-functional workstreams to promote best practices, strategies, and efficiencies company wide.

• Built profitable relationships with some of the nation’s largest healthcare payers, delivering consistent YOY revenue growth for over a decade. • Created persuasive custom research proposals to generate quantitative and qualitative project sales.• Led the design, implementation and oversight of a diverse research portfolio, resolving challenges to ensure successful delivery of dozens of projects simultaneously.• Hired, trained, managed, and mentored a team of project managers.

• Collaborated with account executives and clients to refine project scope, design custom questionnaires, and manage timelines.• Directed communications among internal departments and external third parties to accurately convey specifications, align expectations, maximize efficiencies, control costs, and meet deadlines on numerous projects simultaneously.• Provided superior customer service to answer questions, resolve challenges, articulate progress, and proactively manage expectations.• Ensured all project materials and deliverables met stringent quality standards.

• Collaborated with account executives and project managers to understand clients’ information needs and shape research objectives.• Developed analytical plans and interpreted cross-tabulations and statistical models to synthesize data and communicate actionable insights. • Created visually appealing reports and presentations to drive improvement.• Edited, proofread, and confirmed the accuracy of all project deliverables.