Emily Wilkinson Email and Phone Number

Led a team of hard working, goal-minded friends and family committed to the cause of raising the most money for blood cancer during a 10-week competition. We out-raised all candidates in the state of Iowa, through entirely virtual outreach, during the COVID-19 pandemic.

Develop and conduct monthly compliance monitoring to ensure retail deposit operations are compliant with consumer protection laws and regulations. Created consumer complaint resolution and oversight processes for the Customer Contact Center for retail deposits to ensure policies, procedures and servicing are conducted in a way that treats all consumers fairly. Expanded consumer complaint data tracking to provide greater insight into consumer feedback for identification of trends critical to compliant operations, as well as to add value for the acquisition and retention of customers by identifying opportunities to improve policies, procedures, products and services. Prepared and conducted targeted consumer compliance and complaint trainings for the Customer Contact Center team and leadership. Serve as the consumer compliance and treating customers fairly expert for the Customer Contact Center, cultivating and promoting a culture that integrates compliance into all operations to support a strong first-line of defense for the bank.

Serve as Fair Lending Subject Matter Expert (SME) to designated business lines of U.S. Bank. Conduct regulatory change management and risk management reviews, including Business Change Risk Assessments (BCRAs), marketing material, incentive compensation plan, interest rate sheet, policy and procedure change, and fair lending program change reviews. Collaborate with business line fair lending representatives and fair lending compliance team within corporate compliance to evaluate and strengthen the fair lending compliance program. Conduct fair lending risk assessment processes and oversight of action item efforts.

Provided analytical support as the SuperVision Learning (SVL) Analyst for the Examiner Commissioning Program Modernization (ECPM) team. Collaborated with the ECPM team to develop a new examiner training curriculum. Managed communications for the ECPM team including updating website content. Developed and administered new process for oversight structure to endorse ECP curriculum content changes. Created Instructor Intelligence tool to facilitate the gathering, monitoring and reporting of System-wide instructors for effective oversight of the instructor pool. Prepared ECP Pre-Course Standards proposal to align expectations of courses. Developed resources and managed projects for the ECPM team. Evaluated under-performing Proficiency Examination questions. Created communication templates to standardize System announcement content. Organized on-boarding materials and an orientation program for the new ECPM team.

Managed portfolio of problem holding companies and institutions. Communicated and collaborated with Federal Reserve Board of Governors legal department and Federal Reserve Bank of Kansas City senior management in preparation and execution of formal actions against institutions. Evaluated bank and holding company efforts to restore financial health of institution. Communicated findings from Reserve Bank evaluations of institutional corrective measures with the board and senior management of the institutions.

Managed examination teams as EIC and lead of fair lending, CRA, technical lending and deposit and operations compliance. Created examination resources and tools. Composed examination memorandums and consumer compliance risk profiles. Educated bankers on consumer compliance laws and regulation interpretations and best practices. Collaborated with team for examination documentation improvements. Conducted research for division needs and district position on Dodd-Frank reforms.

Originated loans and deposit accounts compliant with laws and regulations. Managed customer portfolio, including fees and collections of overdrafts. Trained new employees in personal banking functions. Initiated sign-in procedural change to better protect consumer privacy. Cultivated customer relationships to grow business across product lines.

Achieved highest status (executive) based on product knowledge, work accuracy, product referrals, quality customer service, and passing examination. Won awards as top seller of product referrals as a part-time employee. Trained new employees.