Emily Wright Email & Phone Number

United Kingdom

I have moved roles within L&Q to the project team, project managing the roll out of our in house maintenance service.

Sidcup, Kent

• L&Q Moving Options Team Leader February 2013 - Present
• Project managed L&Q’s response to the Welfare Reform aspect of the Under-Occupancy Penalty (Bedroom Tax). Managing three Moving Options Officers who provide a first point of contact to residents who are affected or who.
• Mentored the team training for size criteria affecting 5,000+ L&Q residents, Implementing bespoke support needs, designing welfare reform databases and robust process and procedure guides and training modules. Ensuring.
• Liaise with internal and external departments including local authorities to encourage resident mobility, acting as key adviser to promote and enhance policies along with attending project groups with senior figures.
• Produced monthly reports of the progress of the team informing project groups of how many L&Q residents are successfully engaging with the team and looking for a move and how many have moved to smaller accommodation
• Managed L&Q’s current Transfer List, working to update and reduce this list by promoting other more successful ways for our residents to move home such as using mutual exchange websites such as Homeswapper

United Kingdom

• L&Q Administration Team Leader December 2011– February 2013
• Managed the Neighbourhood Administration team to ensure all aspects and functions were carried out proactively, and operated effectively within budget and timeframes
• Carrying out recruitment on behalf of the team, providing a full induction program to new employees for successful integration to L&Q policies and procedures.
• Motivating and managing staff, identifying training and development requirements. Engaging in staff reviews, appraisals and dismissals as required
• Liaising with the in house Finance department, embedding firm process and procedures to ensure timely and accurate queries and accounts remain in focus and are dealt with efficiently and to standard.
• Dealt with all correspondence from local authorities and MP’s concerning resident enquires and management of complaints

Sidcup, Kent

• L&Q Directors Personal Assistant August 2009 – December 2011
• Responsible for providing confidential secretarial and administrational support to the Director, including audio typing, preparing key performance indicators, power point presentations, report writing incorporating.
• Managing and responding to the Directors emails, managing his timekeeping and diary appointments.
• Tracking departmental absences and filing expense claims for senior staff along with organising key meetings with senior staff & Local Authority representatives.
• Taking minutes at L&Q Neighbourhood Committee meetings, preparing agendas, minutes, reports and producing high level reports
• Coordinating travel arrangements and preparing the AD’s expenses

London, United Kingdom

Territorial Army, Intelligence Corp, Lance Corporal Fully trained in Weapons handling, Chemical warfare, Interrogation, Navigation, Imagery analysis, Intelligence gathering, also qualified in fitness and first aid

Dartford, United Kingdom

• Electrosonic Ltd – Directors Secretary and Marketing Assistant Nov 2007 – July 2008
• Providing confidential secretarial and administration support to the Director, including audio typing, minutes and general correspondence, managing replies and solutions.
• Tracking and co-ordinating travel arrangements, accommodation, flights, cars for UK staff and overseas visitors. Organising meetings, refreshments, staff functions and social events.
• Marketing support, event administration, performing sales order processing, proof reading client correspondence and conducting mail campaigns and business strategy proposals.

Bachelor'S Degree, Marketing With Film, Television And Radio Studies, 1St Class

Education record