• Spearheaded the expansion of the coworking community by conducting tours and facilitating sales of new memberships, consistently outperforming monthly goals. • Managed accounts through billing, room reservations management, onboarding, off boarding and membership changes while providing excellent customer service. • Established a collaborative and energetic work environment by planning and executing at least two members-only and community centric events every week.

• Generated event space and guest room business for a portfolio of Boston properties including The Ritz-Carlton, The Westin Copley, The Westin Boston Waterfront, Sheraton, Aloft, Element and W Boston. • Solicited new and existing relationships to meet and exceed revenue goal of $315,000 per quarter through sales calls and written communication. • Led contract negotiation processes, ensuring favorable terms for both the company and the client for groups of up to 120 guests.

• Managed the coordination of one international conference and ten national conferences of 50 – 200 attendees each, encompassing tasks such as venue selection, budget formation and execution, registration management, room block optimization and onsite logistical operations. • Successfully brokered contracts with venues, audio/visual, pipe/drape, music and entertainment vendors resulting in substantial cost reductions. • Provided leadership and mentorship to junior members of client success and program development teams, fostering their professional growth and ensuring the delivery of outstanding experiences to enhance attendee satisfaction.

• Monitored and ensured adherence to contract deadlines.• Developed, reviewed, and executed Banquet Event Orders (BEOs).• Managed ground transportation logistics, including arranging airport, hotel, and offsite event transfers.

• Created promotional materials for exhibits and sponsorships, including sales prospectuses and contracts. • Assisted with financial reconciliation of events. • Managed the collection of materials and presentations from conference speakers. • Created conference applications and tools to boost participant engagement.