Emily Bourke Email and Phone Number
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Emily Bourke is a Lead Customer Success Manager at Workiva. She possess expertise in community outreach, environmental education, volunteer management, teamwork, time management and 14 more skills. Colleagues describe her as "Emily has been a true joy to work alongside at HubSpot. From the moment she joined the team, Emily brought a fantastic energy and enthusiasm for the role. Emily draws expertly from prior experiences to inform her approach to customer success and partner success. Emily quickly made contributions to the team in the way of initiatives and training to support and enable us all. I am incredibly impressed by how seamlessly Emily not only adapted to the role, but acquired understanding of the product in such a way as to be able to apply this very effectively with the Partners with whom she works. Emily is a tremendous asset to any team."
Workiva
View- Website:
- workiva.com
- Employees:
- 1744
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Lead Customer Success Manager - Emerging SolutionsWorkiva Nov 2024 - PresentSalt Lake City, Utah, United States
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Enterprise Customer Success ManagerPersefoni Apr 2023 - Oct 2024United States -
Customer Success Manager, Partner Program (Channel Consultant)Hubspot Jul 2022 - Feb 2023Bozeman, Montana, United States- Averaged 96.2% monthly revenue retention attainment & 20 SQL Submissions- Prioritized customer activation, retention, & growth of 70+ partners and their clients totaling $710,652 in book of business- Trained partners to successfully create service offerings in tandem with the HubSpot product and deliver success to their clients based on their business goals- Engaged in productive conversations with partners & customers regarding contractual obligations, billing, and account management needs- Developed renewal process training for global organization to implement with their partners to increase revenue retention -
Account ManagerAmpion, Inc. Apr 2021 - Jul 2022Boston, Massachusetts, United States- Communicate closely (bi-weekly, monthly, and on ad hoc basis) with Clients around the status and timeline of implementations, new renewable energy program legislation, utility updates, customer acquisition milestones, customer management, etc.- Navigate and educate Clients around the required implementation materials and documentation to ensure a smooth onboarding - Prepare and execute upon project implementation plans using project management software. Utilize effective communication with your Clients to obtain required information and manage internal support roles- Client Ticketing Board: Create and manage Client requests, as tickets, with the Level 2 support team.- CRM database to track notes and project statuses while also creating analytics reporting for insights -
Business Operations AnalystAmpion, Inc. Oct 2020 - Apr 2021Boston, Massachusetts, United States- Exhibit extreme attention to detail when validating 40-50 community solar subscriptions a day- Manage current and increasing client portfolio of 57 sites, 10 clients in 3 markets- Collaborate cross-functionally with Product, CRM, and Operation teams for positive client, subscriber and channel partner experiences- Deliver Level Two support to Account Management, Customer Acquisition, and Channel Operations- Streamline daily tracking and operational processes from G-suite to Safesforce
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Enrollment Services ManagerShorelight Education Feb 2019 - Apr 2020Boston, Massachusetts- Mastered Salesforce technology through daily workload management, efficient tracking/ monitoring of 400+ applications through pipeline, detailed record of daily performance data, and daily cross-functional collaboration with recruitment/ES/campus to provide insight and maximize conversion efforts.- Managed 4 people across 2 global regions – Latin American and United States- Became SME on department, visa processes and delivered presentation to 7 key agents in Brazil importance of department and key duties- Developed processes and strategies to simplify workflow and maximize student communication output -
Senior Admissions SpecialistShorelight Education Jan 2018 - Feb 2019Boston, Ma- Increased processing and conversion rates of applications through various process improvement efficiencies and strategies- Lead interdepartmental collaboration between implementation, IT, global recruitment, campus and global admissions- Showed flexibility and adaptability to processing 2 new program structures: ACLA and Dayton- Managed campus and global admissions role for UDayton in first 3 weeks of partnership
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Admissions SpecialistShorelight Education Feb 2017 - Dec 2017Seaport, Boston- Managed campus and global admissions role for AUM for 2 months- Developed skills in undergraduate credential evaluation for 50+ countries and 8+ universities- Created strong relationships within all departments to work cohesively across the world- Utilized Salesforce reporting and dashboards to increase productivity
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Application Data ProcessorShorelight Education Jan 2017 - Feb 2017Greater Boston Area- Learned Salesforce backend of Admissions: inputting data, field locations- Demonstrated high attention to detail through accurate data entry- Developed relationships with fellow Assistants and Admissions team as a whole
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Environmental Education InternCiee Council On International Educational Exchange Oct 2015 - Nov 2015Monteverde, Costa Rica- Designed and executed effective workshop for 25 people consisting of students, faculty, and parents of the Monteverde Friends School- Promoted attendance to workshop leveraging 3 marketing channels; written passage in school's newsletter, public announcements in classes and Quaker meeting, written posters hung up at the school- Researched key concepts of carbon neutrality and interviewed 15 members of the school community; students, teachers, parents, Quaker community members - Conceptualized and developed 1 board game for younger students at the school who wouldn't understand concepts in the workshop -
Volunteer Coordinator InternIntervale Center Jun 2014 - Aug 2014Burlington, Vermont- Set guidelines, gave instruction and tasks to 15+ volunteers- Monitored and managed 15+ volunteers throughout every weekly event- Executed time management of the Summervale event which consisted of 15+ volunteers, 10+ vendors, local band, and hundreds of community members -
Uvm Food Systems InternUniversity Of Vermont Food Systems Internship Program Feb 2014 - May 2014University Of Vermont- Communicated with Internship host sites and past interns and recorded their experiences and thoughts about the internship as a whole- Necessary skills: listening, attention to detail, and organizational skills - Organized information into Excel for analysis -
FundraiserUvm Foundation Sep 2013 - May 2014Burlington, Vermont Area- Connected with University alumni, parents of students and past donors for fundraising- Followed strict script for every phone call- Processed payments through computer system- Necessary skills: patience, communication skills, positive attitude
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Camp Counselor And InstructorYmca Camp Coniston Jun 2011 - Aug 2013Grantham, New Hampshire- Cabin Counselor for 3 years working with children from ages 9 to 16 - Responsible for developing a cohesive community in the cabin and with peers and camp directors- Constructed lesson plans and coordinated activities for swim class, tennis, basketball and the ropes course - Led young adults and helped develop self confidence
Emily Bourke Skills
Emily Bourke Education Details
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Environmental Studies -
Environmental Studies
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Algonquin Regional High School
Frequently Asked Questions about Emily Bourke
What company does Emily Bourke work for?
Emily Bourke works for Workiva
What is Emily Bourke's role at the current company?
Emily Bourke's current role is Lead Customer Success Manager.
What is Emily Bourke's email address?
Emily Bourke's email address is eb****@****ion.net
What is Emily Bourke's direct phone number?
Emily Bourke's direct phone number is +180265*****
What schools did Emily Bourke attend?
Emily Bourke attended University Of North Carolina At Wilmington, University Of Vermont, University Of Vermont, Algonquin Regional High School.
What are some of Emily Bourke's interests?
Emily Bourke has interest in Children, Health.
What skills is Emily Bourke known for?
Emily Bourke has skills like Community Outreach, Environmental Education, Volunteer Management, Teamwork, Time Management, Public Speaking, Microsoft Office, Microsoft Excel, Social Media, Program Development, Fundraising, Environmental Issues.
Who are Emily Bourke's colleagues?
Emily Bourke's colleagues are Benjamin Livingood, Megan Phillips, Sid Srivastava, Nick Ohrt, Justin Leinbach, Claire C., Gary Orser.
Not the Emily Bourke you were looking for?
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Emily Geyer
Director Of Development For Annual Giving At University Of Tennessee At ChattanoogaChattanooga, Tn2utc.edu, gmail.com -
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Emily Bourke
International Business & Transnational Italian Studies Student At The University Of Arkansas I Sam M. Walton College Of Business & Fulbright College Of Arts And SciencesMckinney, Tx
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