Emily Bourke Email & Phone Number

Salt Lake City, Utah, United States

United States

Bozeman, Montana, United States

- Averaged 96.2% monthly revenue retention attainment & 20 SQL Submissions- Prioritized customer activation, retention, & growth of 70+ partners and their clients totaling $710,652 in book of business- Trained partners to successfully create service offerings in tandem with the HubSpot product and deliver success to their clients based on their business.

Boston, Massachusetts, United States

- Communicate closely (bi-weekly, monthly, and on ad hoc basis) with Clients around the status and timeline of implementations, new renewable energy program legislation, utility updates, customer acquisition milestones, customer management, etc.- Navigate and educate Clients around the required implementation materials and documentation to ensure a smooth.

Boston, Massachusetts, United States

- Exhibit extreme attention to detail when validating 40-50 community solar subscriptions a day- Manage current and increasing client portfolio of 57 sites, 10 clients in 3 markets- Collaborate cross-functionally with Product, CRM, and Operation teams for positive client, subscriber and channel partner experiences- Deliver Level Two support to Account.

Boston, Massachusetts

- Mastered Salesforce technology through daily workload management, efficient tracking/ monitoring of 400+ applications through pipeline, detailed record of daily performance data, and daily cross-functional collaboration with recruitment/ES/campus to provide insight and maximize conversion efforts.- Managed 4 people across 2 global regions – Latin.

Boston, MA

- Increased processing and conversion rates of applications through various process improvement efficiencies and strategies- Lead interdepartmental collaboration between implementation, IT, global recruitment, campus and global admissions- Showed flexibility and adaptability to processing 2 new program structures: ACLA and Dayton- Managed campus and global.

Seaport, Boston

- Managed campus and global admissions role for AUM for 2 months- Developed skills in undergraduate credential evaluation for 50+ countries and 8+ universities- Created strong relationships within all departments to work cohesively across the world- Utilized Salesforce reporting and dashboards to increase productivity

Greater Boston Area

- Learned Salesforce backend of Admissions: inputting data, field locations- Demonstrated high attention to detail through accurate data entry- Developed relationships with fellow Assistants and Admissions team as a whole

Monteverde, Costa Rica

- Designed and executed effective workshop for 25 people consisting of students, faculty, and parents of the Monteverde Friends School- Promoted attendance to workshop leveraging 3 marketing channels; written passage in school's newsletter, public announcements in classes and Quaker meeting, written posters hung up at the school- Researched key concepts of.

Burlington, Vermont

- Set guidelines, gave instruction and tasks to 15+ volunteers- Monitored and managed 15+ volunteers throughout every weekly event- Executed time management of the Summervale event which consisted of 15+ volunteers, 10+ vendors, local band, and hundreds of community members

University Of Vermont

- Communicated with Internship host sites and past interns and recorded their experiences and thoughts about the internship as a whole- Necessary skills: listening, attention to detail, and organizational skills - Organized information into Excel for analysis

Burlington, Vermont Area

- Connected with University alumni, parents of students and past donors for fundraising- Followed strict script for every phone call- Processed payments through computer system- Necessary skills: patience, communication skills, positive attitude

Grantham, New Hampshire

- Cabin Counselor for 3 years working with children from ages 9 to 16 - Responsible for developing a cohesive community in the cabin and with peers and camp directors- Constructed lesson plans and coordinated activities for swim class, tennis, basketball and the ropes course - Led young adults and helped develop self confidence

Bachelor’S Degree, Environmental Studies

Activities and Societies: Chi Omega Sorority, Club Tennis, ECO Club Member

Education record

Environmental Studies

Activities and Societies: Club Field Hockey Team, Fundraiser for UVM Foundation

Education record

Activities and Societies: National Honors Society, Captain of 3 sports senior year