• Grew National Restaurant Show attendance numbers year over year through creation of engaging marketing content (emails, ads, blogs) that succinctly communicated value proposition of event to hospitality professionals. • Collaborated with Senior Director and Manager of Programming to promote Show education program (webinars, sessions, demos, workshops) through marketing channels.• Created the first-ever blog for Show attendees, featuring interviews, trend reports and event insider tips.• Developed a comprehensive Style Guide for creating marketing emails and advertisements.

• Worked with middle and high school students from area families to strengthen reading comprehension, writing and math skills while also promoting a healthy work ethic and a positive attitude towards learning• Developed and implemented a personalized tutoring approach for each student based on their unique academic strengths/weaknesses• Successfully communicated with parents weekly through in-depth session reports

• (As Director) Planned, prepared and oversaw all activities for the camp week, managed staff scheduling, and led daily set-up and clean-up. • (As Counselor) Actively participated alongside 20+ campers in all daily activities and supported the Camp Director by stepping up to lead games, facilitate transitions, and organize materials/inventory.

• Created 175 unique lesson plans full of games, activities, and crafts meticulously tailored to fit the capabilities and interests of a mixed-age classroom of up to 25 children• Single-handedly planned and organized surprise end-of-year festivities for the entire After School program by coordinating with a local business

• Sold and processed individual and subscription ticket orders during busy, high-pressure events like performance galas, subscription on-sale dates, and festivals, correctly applying discount codes, collecting subscriber information, and working with fellow ticket sales associates to quickly resolve ticketing issues and discrepancies• Responded to customer requests involving seating arrangements, wheelchair accommodations, parking preferences, and budget concerns on a daily basis, handling each issue with efficiency and grace in order to increase patron satisfaction and subscriber retention rates

• Crafted content (“tweets”) for company twitter account promoting upcoming performances and highlighting the successful careers of well-known company alumni and supporters• Assisted with hospitality efforts at company “play readings” by shopping for and setting up pre or post-performance breakfasts and “wine and cheese” gatherings for actors and important company donors• Developed information packets for company members and patrons embarking on a multi-city company “tour.” These packets included, among other things, clear directions to hotel and performance venues as well as area restaurant suggestions ensuring a smooth transition to each new tour stop

• Managed apprentice Twitter account. Wrote, scheduled, and posted content that revealed the inner-workings of the apprentice experience in order to increase visibility of the apprenticeship job and attract future hires• Wrote, edited, and published blogs on the “Stories” section of the company website, giving potential patrons valuable background information on upcoming shows and artists • Collaborated with an apprentice group to develop a full-scale revamp/reorganization plan for the “LabWorks” program webpage on the company website• Designed and presented a full communications plan (including Marketing, Digital Services and Public Relations strategies) for the upcoming New Victory show “Nivelli’s War”