Emily Hepburn Email & Phone Number

Kings Hill, England, United Kingdom

London, England, United Kingdom

Key Achievements: • I lead a strategic project designed to transform the culture and behaviours within the business, aligned to the new business strategy. To achieve this, I designed and delivered a bespoke Competency Framework which was rolled out company wide. The Competency framework was designed to transform and shape our performance management strategy, to enable managers to focus on employee development within the business and to increase employee engagement and retention through creating clear career pathways. By aligning the framework to the business strategy and company values, it ensured the chose competencies were not only relevant but embraced by employees and business leaders. To maximise the competency framework's effectiveness to transform the culture, I lead the business through organisational change; embedding it into the leaders narrative to the business, embedding it into our performance management strategy and processes and through other people process to ensure consistency at every stage of the employee lifecycle.• Driven down recruitment agency costs by 50% through developing supporting materials and delivering these to managers to set them up for direct recruitment.Responsibilities:• Working as an HR Business Partner to deliver an impactful and progressive roadmap of HR initiatives.• Partnering with C-level executives across the Business Units, to ensure the people strategy aligns to their business objectives, and helps deliver the desired outcomes. A clear focus was on employee retention, ensuring we had the right organisational structures, creating tools to aid & promote employee development.• Provide coaching and advice from mid-level to senior management, regarding a large range of complex employee relations issues including TUPE, redundancy, performance management etc.• Leading on the recruitment strategy to ensure greater attraction and retention of candidates. • Succession planning and talent management.

London, England, United Kingdom

Responsibilities:• Running the HR department in a stand-alone role for a managed service office company with over 40 centres across the UK (150 employees). Working alongside the HR Director (UK) from Landmark’s parent company, OCS, to implement the HR Strategy.Key Achievements:• Delivered a large-scale HR project to transform HR operations in order to make substantial cost savings and create efficiencies for the HR team and line managers. Managed the tender process, implemented the HR System and as a result created new and more efficient HR processes and workflows enabling the HR department to vastly improve the service and time given to managers and employees.• Managed the integration of a small acquired business with no in-house HR function. I implemented policies and procedures to ensure they were fully compliant with UK employment law, successfully upgraded their benefits package. • Solely delivered a three-part learning & development project, aimed at improving the business’s onboarding experience and employee retention. Over the course of 9 months, I delivered 6-month New Starter Training Plans for two types of client facing roles (accounting for 60% of our workforce) and a more generic plan for Head Office roles. This resulted in a decrease in the percentage of voluntary leavers with less than 6 months’ service year on year by 31%. • Managed multiple large-scale redundancy processes including analysing reasons for redundancy and potential risks to the business, designing scoring matrices, analysing potential TUPE situations, supporting all stakeholders throughout, conducting consultation meetings, supporting managers through selection process, creating and issuing letters to employees, calculating statutory notice and redundancy pay, managing the appeals process.

Responsibilities:• Provide coaching and advice from mid-level to senior management regarding employee relations issues including disciplinary (absence management, performance management, misconduct), capability, grievance, flexible working, redundancy.• Managing the recruitment process end to end; writing job descriptions, conducting interviews, implementing a process to track applicants, creating interview sheets and training new hiring managers.• Managing and processing maternity/ paternity/ adoption/ parental leave, correspondence and payments; liaising with our external payroll providers were necessary.• Managing benefit reward programmes including pension, life assurance, healthcare scheme, benefits platforms and our occupational sick pay scheme.• Ensuring all policies and procedures are up to date to ensure best practice and compliant with UK employment law.• Liaising with our external payroll provider to ensure the accurate and compliant processing of payroll and benefits.• Managing employee lifecycle end to end including the new starter process, issuing documentation, right to work checks, organising and delivering monthly company Induction day, and managing the leaver process.• Advising managers and employees where necessary following the COVID-19 pandemic and making adjustments to the company policies where needed in line with government advice.

London, United Kingdom

Responsibilities: • Lead retail partnerships in the UK & Ireland for the fast-paced agile STEM Tech Toy Start-Up, Tech Will Save Us. Retail partnerships include; John Lewis, W H Smith, Selfridges, Harrods.• Manage retail channel marketing activities in the peak Holiday period.• Organisation and budget management for exhibiting at four international Trade-Shows.• Manage sales admin and operations for the UK & Ireland market and liaise with production team to ensure all deliveries are dispatched in a timely manner.Achievements: • Created a recruitment process for hiring and training brand ambassadors for the Pop-Up Stores. • Created and implemented an on-boarding process for the Sales Department which is now the official protocol for new starters.• Improved processes by sourcing new software to increase the sales team’s efficiency. • Increased YoY growth by 300% in 2017 for the Prestige Retail vertical.• Increased sell through in John Lewis by 200% by positively influencing key decision makers at John Lewis resulting in being provided free marketing support.• Created a sell through data capturing tool and provided data analysis to key stakeholders on a weekly basis• Solely project managed three pop-up stores from concept to installation, which required great attention to detail to make sure they were on brand, on budget and delivered on schedule.

London, England, United Kingdom

Saint Tropez, France

Sole Stewardess / Race Crew for Classic Sailing Yacht Skylark - owned by the Getty Family. Key Responsibilities: - Race crew during Sailing Regattas (Panerai Classic Yacht Challenge- largest international circuit for Classic Sailing Yachts) - Building good rapport and relationships with guests (including HNWIs)- Managed interior of yacht (from provisioning and sourcing luxury products to budgeting and detailing)- Highest quality of service provided to guests and owner- Bookkeeping (extensive work on excel)- Soft skills: problem solving, flexibility, remaining calm in a high pressure environment, time management www.superyachtclassics.com

Saint Tropez, France

I was an au pair for a family in St Tropez, France to experience working abroad and to improve my French language skills. Immersing myself in the culture gave me insight into the French lifestyle and enabled me to spend time developing my language skills, coming away with good conversational french (limited working proficiency). Key Responsibilities: - School + extracurricular activities routine- Homework help - General help around the house- Provisioning- Flexibility in schedule - Work in a professional manner but fit into the household as well

Leeds, United Kingdom

A year long programme for international students that joined the University as direct entry students to help them successfully adjust to life in the UK. As 1 of 8 study group leaders, I was the first point of contact for the international students. Key Responsibilities:- Plan and execute weekly sessions to help the students successfully integrate into Leeds University- Organise social events that introduced students to British culture and traditions/ holidays - Support/ give advice to the students academically and culturally helping with any adhoc queries about life in Leeds or at the University

China

I was selected to become one of eight international ambassadors to go to China to meet potential direct entry students to University of Leeds for the following academic year. Key Responsibilities: - Plan and give presentations about British culture and life at Leeds University to 50 Chinese Students- Be approachable, friendly and supportive to make the Chinese students feel more settled when they first arrived at Leeds University as direct entry students- Help the Chinese students to prepare for adapting to life in the UK and away from home

Bachelor Of Science (Hons), Economics, 2:1

Activities and Societies: Second Team Captain of Leeds University Korfball Club (2013-2014), Transport Secretary of Leeds University.

Cipd Level 3 Diploma, Human Resource Practice

Modules include: Employment Law, Recruitment/ Resourcing Talent, HR Data & Analytics, Learning & Development, Change Management.

International Baccalaureate Diploma, 36 Points

Activities and Societies: Charities committee, Agony Aunt and Columnist on the Student Magazine(36 points) Including: Economics Higher.

Gcses, 8 A*S, 4 As & 1 B

Activities and Societies: Senior Prefect(8 A*s, 4 As) Including: Maths (A*), English (A* & A), IT (A*), French (A*) Maths (A*) - sat.