Emily Orr Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin

Austin, Texas Metropolitan Area

Establishing myself as a trusted expert of accounting product knowledge after the implementation of the Accounting-specific customer support team that launched in April 2022Training new members of the Accounting team and fielding current members' inquiries while performing my individual responsibilities of a Customer Support RepresentativeMaintaining key metrics while staying informed on the other areas of the product outside of my main expertise.

Austin, Texas, United States

Fielded inbound customer communications to provide prompt and thorough solutions to customer inquiries in a high-volume and fast-paced environmentDeveloped and maintained up-to-date product knowledge and understanding of support and engineering processes to effectively identify bugs and requested product modifications.Achieved key performance metrics related to quality, productivity, responsiveness, and customer satisfaction.

Austin, Texas, United States

Implemented and developed the user experience with Qualia's newest product in over 5,000 Title Companies and Settlement Agencies nationwide.Built out best practices for a new team including a series of 12 email templates, collaborating with team lead and colleagues to create efficient workflows.

Austin, Texas

I released my first professional album "Caverns" in January 2019. I worked with Casey McPherson at the Ice Cream Factory Studio in Austin, Texas for a year prior. I wrote, planned, marketed, and distributed "Caverns" under my own independent company, Emily Orr Music. I am now continuing to my next project. Check out my website for releases and live shows, and contact me at emilyorrmusic@gmail.com for booking.Venues or events where I have performed:The Greenroom at Warehouse Live - Houston Sept. 2019Mohawk - Austin Sept. 2019Grand Stafford Theater - College Station Jan. and Feb. 2019Texas A&M BYX Battle of the Bands - College Station March 2018Various nonprofit events for Young Life organization - 2016-present

Austin, Texas

I trained and developed a team of 4 baristas in addition to a full-time barista role. I consulted each barista on their personal and professional goals, implement improvement strategies, and delivered coaching-type feedback when necessary. I managed quality control to provide the best products and hospitality possible. In this aspect of my role, I paid close attention to detail and develop solutions to issues that arise.I collaborated with the Store Lead (Manager) on store improvement strategies, prospective tours and onboarding of coworking space members, and hosting events.I built and maintained relationships with customers and coworking space members to ensure a positive experience and satisfaction with our products and services. I led tours for prospective coworking space members, listening to what they were looking for and communicating the value that our space could provide.

Austin, Texas

The Musicians Woodshed is a music school and live venue dedicated to fostering musical passions for people of any age. As a former Musicians Woodshed student in adolescence, getting to teach music to a new generation of bright individuals was as rewarding as it was challenging. In this role, I independently planned and executed weekly music lessons for students with an age range of 6-16 years old. I curated an individual guide for each of my 9 students according to their skill level and desires, keeping authenticity and heart at the forefront of the learning experience.

Austin, Texas

Craftwork Coffee Co. is a specialty coffee shop with a vibrant coworking space. We seek to bring people out of isolation and into community through a joined space with these two functions.I was trained in coffee science and knowledge, coworking, hospitality, and customer service in Fort Worth.I performed a variety of tasks to provide high quality service in a clean and welcoming space for guests. Here, I grew in maintaining integrity of service when under pressure caused by high-volume rushes in the cafe. In these moments, clear communication, multi-tasking, and anticipating needs were crucial to my success and customer satisfaction.

Houston, Texas

I performed administrative tasks in leasing department working with abstracts, leases, and communicating with 8+ agents as well as managed scheduling for the VP of leasing in a fast-paced environment.Additionally, I contributed to a legal project processing estoppel certificates for over 1,200 tenants, each including 19+ data points, pulling info from at least two locations, and reviewing well over 5,000 documents on a team of six. I was awarded a "Platinum Coin" from general counsel for legal project work and a "Gold Coin - Play to Win" award from leasing administrator for excelling quickly in the leasing department. I trained in the "Hartman U" professional development program through a series of educational meetings and activities with other interns through the summer.

Austin, Texas Area

Food preparer/server and cashier at the Sno-Beach sno-cone food trailer in two downtown Austin locations. Developed teamwork and communication skills with customers and co-workers.

Austin, Texas Area

Took care of infants and toddlers during various conferences and events in the Austin Area where MBF provided childcare.

Lakeway, Texas

Assisted directors in teaching young people instruction and practice in the courtesies that make life more pleasant for them and those around them, training them in standard ballroom dance, and providing opportunities to practice and enjoy these skills at parties, balls, dinners and events. Involved teamwork among the assistants as well as hands-on teaching with junior high school students.

Bachelor’S Degree, Communication, General

Activities and Societies: Sustainable Agricultural Student Association, TAMU Artists

Education record

Education record