۰Accountable for 60% of company revenue through client retention, upgrades, and new business ۰Create and execute annual membership delivery plan for the Coaching Program based on client needs۰Plan and orchestrate Coaching Social events, resulting in increased client retention and spend۰On camera talent for client communication videos and lessons۰Manage a team of 20 team members to support the Coaching Program and drive client results

•Plan and execute an average of 25 full day client workshops, seminars, and events per year•Responsible for creating sales plans and driving day of sales, averaging $15M in revenue annually •Lead event teams ranging from 5-50 team members to enhance overall client experience and drive sales •Develop and revise company content, including physical and digital assets •Integrate with cross-functional teams to ensure consistency, client satisfaction and retention•Manage relationships with coaches and event speakers, which includes providing resources and training•Demonstrate strong written communication skills in pre and post event communication to clients

۰Traveled independently throughout the US and Canada to train clients on new client acquisition, patient growth and retention and unique customer service and sales strategies developed by the Scheduling Institute.۰Demonstrated strong public speaking skills, delivering over 400 full day sessions to groups ranging from 5-75 people and consistently earned average client satisfaction score of 98% ۰Provided individualized and consultative solutions to generate sales based on client business needs۰Strong talent in building relationships and overcoming objections to provide customized solutions and achieve results.۰Accountable for client lifecycle from on-boarding to membership renewal or upgrade۰Consult on industry best practices resulting in an average client growth of 22% in revenue.

۰Contribute to the sale of cable television commercial spots to top advertising agencies in the greater Atlanta area.۰Accountable for all schedules for two Senior Account Executives and over $10 million in billing per year.۰Developed strong relationships with buyers, assistant buyers, and affiliate cable system NSMs and NSAs۰Negotiate programming and ratings capture through make good proposals۰Investigate and resolve credit disputes on invoice discrepancies۰Assist sales planners with new lead requests and projects through research ۰Recruited four top employees for the betterment of the company

۰Retained consistently high sales numbers in all categories to stay in the top rankings among coworkers throughout the region۰Increased the service quality index score by seven points through superior customer service۰Effectively communicated with both customers and coworkers in order to increase overall customer satisfaction of the branch