Full Spectrum Doula and Holistic Wellness Products and Services

Assist clients in navigating complex systems, such as healthcare, legal, and social services, to enhance their ability to access and benefit from available resources.Advocate for clients within the community, addressing legal, financial, and social challenges to promote stability and self-sufficiency.Collaborate with clinical teams to develop and implement strategies for improving clients' overall well- being, participating in case conferences and contributing valuable insights.Maintain accurate and up-to-date client records, ensuring compliance with confidentiality and privacy regulations.Provide crisis intervention and emotional support, demonstrating a compassionate and empathetic approach during challenging situations.

Develop talent pool through creative sourcing techniques including social networking, referral generation, networking, direct sourcing, and advanced internet sourcingParticipate in marketing events, user groups, and industry-specific interest groups to build relationships and a candidate pipelineEstablish and maintain solid working relationships with client hiring managers by understanding their needsInterview, screen, and match candidates to our clients' needs- contract and contract to hire positionsSubmit qualified candidates directly to hiring managers and through MSP/VMS systems

· Assist with the talent onboarding experience, including but not limited to employment paperwork, employment screenings, I-9’s/E-Verify, fulfillment of client specific requirements and an in-depth onboarding presentation. · Plan and execute staff events on a regular basis, as well as client/talent events as needed. · Manage general office maintenance, supplies, emergency procedures and other duties. Act as point person for staff needs.

Educate Medicare beneficiaries on Medicare options through phone and in person sales presentations.Assist in making informed healthcare decisions based on beneficiary needs.Establish ongoing relationships with consumers through follow up communication.Train periodically to ensure knowledge of all business practices, products and services is current.

Serve as the liaison between doctors and patients before and after the visit.Assist patients with booking visits, confirming visit times or rescheduling visits as needed, coordinating referrals and obtaining lab results.Ensure that all inbound customer communications are handled in a timely, friendly and professional manner.Use software ticket tracking system for triage, communication and resolution workflows.Identify systematic issues based on your experience working directly with customers.Resolve issues effectively and efficiently while providing an incredible customer service experience to patients.

Update payroll records by entering changes in dependents, deductions, direct deposit information and other relevant demographic information.Resolve payroll discrepancies by collecting and analyzing information.Review open accounts for collection effortsReview and monitor the timely payment of accountsSubmit medical claims to insurance companies and payers for services rendered.

Oversaw call center employees to ensure customer satisfaction goals were consistently met.Scheduled staff shifts to cover peaks and lulls in customer inquiries.Implemented corrective action plans for call center and individuals to improve performance and providedappropriate training based on individual development needs.Analyzed call volume and average call time to monitor Customer Service Representative performance andproductivity.

Ensure that all members are in the correct plan and receiving the corresponding benefits based on their qualifications.Ensured superior customer experience by addressing customer concerns and resolving problems on the spot.Accurately documented, researched and resolved customer service issues.Conducted an average of 50 outreach calls per day to active members.

Establish or maintain cooperative relationships with press and media outlets. Arrange public appearances, lectures, contests, or exhibits for clients to increase visibility and fan base. Manage and promote clients image.

Act as liaison for potential clients/buyers for an extensive music catalog. Created a database for client list. Research contacts worldwide in conjunction with MIDEM 2013 Music Publishing Conference in Cannes, France. Publish press release for event, set up meetings with clients and media, and initiate closing of deals. Perform secretarial tasks such as: answer telephones, maintain scheduling and event calendars, make copies of correspondence or other printed material, and other tasks as needed.

Promote company and company events using social media networks, prepare press kits for events, and maintain contact lists of press and special guests. Planning and management of company events and social appearances. Maintenance of the company blog.

Provide customer service and technical support to customers. Manage inventory for 3 locations. Full knowledge of all current sales and promotions. Employee schedules. Maintain monthly sales quota of 30 new cell phone activations. Monthly sales database management for 3 locations. Remain up to date with all training courses and seminars.

Provide customer service and technical support to customers. Manage inventory. Full knowledge of all current sales and promotions. Maintain clean and welcoming retail environment. Met daily sales quota of minimum 7 sales per day.

Perform general office duties, such as ordering supplies, records management database systems maintenance and managing the phone lines. Enforce discipline and attendance rules. Maintain a safe educational and recreational environment. Communicate with children's parents or guardians about daily activities, behaviors, and related issues.

Create, maintain and enter information into program database. Manage multiple phone lines and direct calls to appropriate department. Maintain scheduling and event calendars. Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems. Train and evaluate program staff. Prepare and maintain attendance, activity, planning, and personnel reports and records.