Director Of User Experience / Product Design
Current2023, led the creation of Data Cloud pattern guidelines/playbook for the Genie Everywhere Team, focusing on the Customer Data Platform and Data 360 UX. This initiative aimed to close the knowledge gap regarding the possibilities of the Data Cloud and provide domain knowledge to enhance user workflows. The Genie Everywhere Team introduced the world's first generative AI for CRM, Einstein GPT, which updates outputs every millisecond. Our work included implementing automated workflows that adapt instantly based on new data, achieving an unprecedented level of accuracy in analytics.2021 to 2022, I contributed to Salesforce's LAB, Slack Builder, and Experience Builder, supporting multiple B2B and B2C product areas. As part of the Salesforce Core Platform Products leadership team, I oversaw a global UX department, creating design patterns and paradigms. My role involved collaborating with cross-disciplinary teams to bring visions to life, continuously improving performance through forward-thinking leadership. I researched market trends, informed product decisions, and developed customer-focused visions, resulting in successful launches of new entities and features.Extensively collaborating with all Headed Experiences within the Experience Services product line, my focus included user experience in the Experience Builder and Lightning App Builder. I promoted the Salesforce Lightning Design System (SLDS) to optimize workflow and supported the development of blazing-fast digital experiences using the Lightning Web Components programming model.This multifaceted role involved supporting the Experience Builder team in creating rapid digital experiences, including websites, micro-sites, email templates, and portals. Throughout the process, I provided updates, showcased design work, and made modifications based on feedback from executives and other stakeholders, ensuring successful outcomes from conception to completion.