• Developed audience-focused employee development programs for energy industry workers and regulators on a contract basis.• Specialize in all sectors of oil and gas operations including upstream (production), midstream (transmission pipeline), and downstream (distribution).

Worked on three person panel to review appraisals for properties where owners have protest the amount appraised for property tax basis.Analyzed information provided by the Appraisal District and the property owner to determine the fair market value of the properties. Analysis based on comparable property data, attributes of the property in question, photos, maps, and any other information provided.Tactfully communicated and explained decision.

• Provided leadership for successful establishment of technical training departments for field workers in the natural gas pipeline and hydro-power generation organizations.• Educated client managers in gas and electric utilities and natural gas pipeline companies on fundamentals of effective employee development to ensure sustainment of best practices over time. Managers embraced the strategies and educated their fellow leaders on the approach.• Led virtual and in person focus groups to understand how field employees across multiple disciplines in the oil and gas and utility sectors perform their work. • Developed innovative solutions to meet those employee development requirements using a variety of platforms including eLearning, instructor-led training, hands-on and problem-solving workshops, online reference systems, and self-study materials.• Interviewed, onboarded and supervised new employees to ensure consistent adherence to processes and procedures, and timelines and budgets. Conducted behavior interviews to ensure candidates had both the requisite knowledge to do the job and the ability to communicate effectively within the team, with client managers, and with field workers who acted as subject matter experts.• Transitioned from contractor to full time employee and from Consultant to Senior Consultant. Retained as contractor after leaving full-time employment.

• Created the Director of Learning and Development position to facilitate organizational growth and fulfilled that role on an interim basis.• Developed the company’s project management approach for instructional design and knowledge management projects. System built accountability by delegating first line monitoring to the instructional designers and technical writers performing the work. Installed processes, tools, and procedures that cemented the approach going forward. • Spearheaded the search for a permanent Director of Learning and Development. • Managed three major learning and development projects over a two-year period (up to $1M in billable hours each) and several minor ones. All projects were brought in on time and under budget as well as achieving overall client satisfaction.• Was consistently able to secure repeat business from existing and related clients through the identification of opportunities and satisfaction with current projects. • Interviewed and hired contractors. Trained and coached project teams to ensure high quality, consistent work with personnel in multiple locations.

• Facilitated general business consulting projects with small businesses. Duties included analyzing financial trends to identify opportunities and barriers to growth and profitability, creating organizational structure and roles, and installing operational and sales processes.• Influenced business owners to help them crystallize their vision for their company, their life, and the balance between the two. • Refined the strategic focus, services offered, and the inventory mix for a packaging materials company, allowing them to more than double their sales in the two years following the consulting engagement. • Created and implemented a Management Team Development Process that included training in behavioral styles for an interactive voice response (IVR) company, which laid a crucial foundation for the company’s success. The training ensured key members of the management team stayed with the company and contributed to a shared vision and strategic focus. • Developed workflow processes that removed obstacles to excellence at IT, construction-related, and automotive service companies. Developed tools to support those processes. Analyzed costs and benefits to ensure implementation of the best practice.• Completed all projects on time, under budget, and with a positive written customer testimonial.• Progressed from Consultant to Senior Consultant during tenure with MRSI.

• Designed objective-driven, engaging instructor-led training and e-learning at call centers, financial services companies, and hospitals (i.e., electronic medical record implementation). The approach to training minimized personnel expenses by streamlining the duration of training interventions and/or integrating them into daily work processes. • Facilitated sessions with subject matter experts to develop efficient work processes, and formalized them in step-by-step procedures. The resulting procedures allowed for the establishment of consistent quality standards, cross-training employees both within the company and in outsourced locations, and the standardization of best practice. • Delivered training in-person and via web conference to both internal and external audiences.

Led a team processing as much as $10,000 per day in sales to corporate groups, individuals, and cruise ship passengers. Achieved record sales and improved levels of customer service during my tenure as manager. Scheduled and oversaw a staff of 40 divemasters, shop personnel, and boat captains running six boats daily. Proactively problem solved to adjust to inevitable last minute personnel, equipment, customer, and weather challenges.Conducted once a week training for non-certified divers. Sessions took place in the pool and ocean.

• Assisted dealers in developing and implementing marketing plans to improve retail sales in parts and service departments.• Managed a team providing support for automobile dealership parts and service departments within various territories.• Consulted with dealers to streamline procedures and practices resulting in improved profitability and decreased turnover.• Educated independent business owners and managers on empowering employees to ensure superior customer service.