Emily Carson Email & Phone Number

London, United Kingdom

-Managed the successful opening of new UK branch of AES Inc. in less than a year, including UK incorporation, UKEW petition and approval, visa approvals of expat employees, and office procurement and establishment-Ensures complete compliance with all UK Visas and Immigration (UKVI) regulations-Maintains accurate and up-to-date records of sponsored employees and reports changes in employees' immigration status and employment to UKVI-Manages the Sponsor Management System (SMS) to issue Certificates of Sponsorship (CoS)-Acts as the primary liaison between the organization (AES UK Ltd.) and UKVI-Manages payments to ensure accurate and timely financial transactions, and maintains strong relationships with landlords and clients. Supports budgeting and bookkeeping by tracking expenses and ensuring cost-effective operations-Fosters a collaborative work environment and ensures all team members are aligned with organizational goals-Oversees daily office operations to ensure efficiency and productivity, implementing and refining processes to enhance workflow and communication

London, England, United Kingdom

-Manages over $1.54 million in yearly service agreements and revenue-Ensures support coverage for over 150 different OEM systems worldwide-Effectively manages 6 direct reports in 5 different countries-Developed AES service department including KPIs, procedures, team, and workflows -Grew SAs 900% in 2023-Launched Zendesk, our cloud-based ticketing platform and oversaw the resolution over 700 discreet tickets in 2023-Managed 95 OEM services for over 30 clients in 11 different countries in 2023, all while maintaining a 95% CSAT score

Orlando, Florida, United States

-Key contributor in creating Peloton's Onboarding 2.0 Training; partnered with L&D, continuous Improvement, and Legal teams at Peloton to create a scaleable, standardized training for Peloton Field Ops after our company grew 176% in 2020-Used Lessonly LMS to launch Onboarding 2.0 training globally-Responsible for accuracy and efficiency of over 200 appointments daily-Managed all day-to-day ops of the warehouse including warehouse and delivery operations, customer scheduling, product inventory, vehicle maintenance, and conflict resolution-Managed performance for over 50 team members including measuring KPI's, CSAT's, LMS compliance, and member experience-Led a weekly regional call to discuss each operation's training initiatives, safety incidents, and CSAT scores-Produced and generated regional and location-specific reports on deliveries, inventory, driver information, and training on a weekly cadence-Re-built the SOPs and training material for Peloton's Commercial Delivery program following their acquisition of Precor ($420 million) to help grow Peloton from individual users to commercial markets -Achievement: Broke company-wide records for team performance, including but not limited to *perfect* CSAT scores at my location the entire first month after opening, lead by Onboarding 2.0

Lakeland, Florida, United States

-Grew my store to "restauranteur" status, a distinction only given to restaurants that exceeded meticulous company standards for training and performance and maintained an "A" grade restaurant for 6+ months-Created engaging training using LMS' with my team on critical topics related to negative trends, respectful workplace policies, and food safety practices-Interviewed, hired and trained all BOH staff

Lakeland, Florida, United States

-Facilitated an exceptional customer experience by helping students find the course materials they needed, as well as educating them on how to best utilize their student loans and scholarships for select school materials -Trained, lead, and inspired all team members to exceed company expectations-Graduated from B&N Master Bookseller Program, a distinction earned only after thorough KPI's for training were met