Emily Carson Email & Phone Number

London, United Kingdom

-Managed the successful opening of new UK branch of AES Inc. in less than a year, including UK incorporation, UKEW petition and approval, visa approvals of expat employees, and office procurement and establishment-Ensures complete compliance with all UK Visas and Immigration (UKVI) regulations-Maintains accurate and up-to-date records of sponsored.

London, England, United Kingdom

-Manages over $1.54 million in yearly service agreements and revenue-Ensures support coverage for over 150 different OEM systems worldwide-Effectively manages 6 direct reports in 5 different countries-Developed AES service department including KPIs, procedures, team, and workflows -Grew SAs 900% in 2023-Launched Zendesk, our cloud-based ticketing platform.

Orlando, Florida, United States

-Key contributor in creating Peloton's Onboarding 2.0 Training; partnered with L&D, continuous Improvement, and Legal teams at Peloton to create a scaleable, standardized training for Peloton Field Ops after our company grew 176% in 2020-Used Lessonly LMS to launch Onboarding 2.0 training globally-Responsible for accuracy and efficiency of over 200.

Lakeland, Florida, United States

-Grew my store to "restauranteur" status, a distinction only given to restaurants that exceeded meticulous company standards for training and performance and maintained an "A" grade restaurant for 6+ months-Created engaging training using LMS' with my team on critical topics related to negative trends, respectful workplace policies, and food safety.

Lakeland, Florida, United States

-Facilitated an exceptional customer experience by helping students find the course materials they needed, as well as educating them on how to best utilize their student loans and scholarships for select school materials -Trained, lead, and inspired all team members to exceed company expectations-Graduated from B&N Master Bookseller Program, a distinction.