Emily Casebeer Email & Phone Number

Minneapolis, Minnesota, United States

• Collaborate with an agile team providing input for product backlog, sprint planning, story development and testing, demonstrations, and retrospectives.
• API testing, Selenium UI testing, experience testing in Google Cloud (BigQuery, Airflow jobs, etc)
• Design and execute automated and manual system, regression, and integration test cases across multiple environments while working closely with developers, product management, and fellow QA engineers.
• Serve as team Scrum Master… Show more
• Serve as team Scrum Master, facilitating retrospectives and daily stand-ups Show less

Greater Minneapolis-St. Paul Area

• Served as team Scrum Master - facilitated retrospectives and daily stand-ups.
• Promoted to Senior QA Engineer March 2021.
• Chosen to represent my company and attend the Grace Hopper virtual 2020 celebration/conference
• Collaborated with an agile team providing input for product backlog, sprint planning, story development and testing, demonstrations, and retrospectives.
• Designed and executed automated and manual system, regression, and integration test cases across multiple… Show more
• Designed and executed automated and manual system, regression, and integration test cases across multiple environments Show less

Minnetonka, MN

• As a quality assurance engineer at Sovos, I wrote, documented and applied functional, regression, exploratory and automated tests to verify story requirements are met, as part of an intercontinental agile scrum team.
• Served as scrum master for one month along with a colleague, which involved leading daily standups, coordinating team’s release activities, and sending code to test environments
• … Show more As a quality assurance engineer at Sovos, I wrote, documented and applied functional, regression, exploratory and automated tests to verify story requirements are met, as part of an intercontinental agile.
• Volunteered for development onboarding committee, which had restructured the onboarding program to increase new hire productivity Show less

Minnetonka, MN

• Assisted clients with use of SaaS tax reporting products via email and phone and acted as a primary point of contact for any Tier I questions. Served as an escalation point for complicated client support cases for tax.
• Promoted to Support Technician Tier II, Oct. 2015
• Managed eight Tier I Support Technicians on a client outreach project where 40 casino clients were set up for a successful 2016… Show more Assisted clients with use of SaaS tax reporting products via email and phone.
• Managed eight Tier I Support Technicians on a client outreach project where 40 casino clients were set up for a successful 2016 tax season
• Created product documentation which was distributed to over 300 clients Show less

Minnetonka, MN

• Assisted clients via phone and email with use of complex tax reporting software while driving open tickets to resolution, and worked with team on client outreach projects.
• Co-lead four different product "boot camps" for new employees
• Served as a training mentor for new Support Technicians

Gustavus Adolphus College

• Provided phone and in-person technology support and troubleshooting to Gustavus community.
• Promoted from Consulting Assistant
• Led biweekly employee meetings and executed annual Consulting Assistant hiring with Senior Consulting Assistant team

Bachelor Of Arts (B.A.), Biochemistry And Molecular Biology

Activities and Societies: Firethorne Literary Journal Editor, Gustavus Quiz Bowl Co-President, Gustavus Wind Orchestra, Gustavus Saxophone.

Study Abroad