Technical Implementation Manager
Current
May 2023 - Present
AeroLeads people directory · profile
Emily Caskey Email & Phone Number
EdTech | Customer Advocate | Educator
at
DeansList
1 work email found
@deanslistsoftware.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
EdTech | Customer Advocate | Educator
Location
Atlanta, Georgia, United States
Company size
Who is Emily Caskey? Overview
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Quick answer
Emily Caskey is listed as EdTech | Customer Advocate | Educator at DeansList, a company with 6 employees, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at deanslistsoftware.com and a matched LinkedIn profile for Emily Caskey.
Emily Caskey previously worked as Technical Implementation Manager at Deanslist and Technical Implementation Specialist at Deanslist. Emily Caskey holds Master Of Arts (M.A.), German Language And Literature from The University Of Georgia.
Company email context
Email format at DeansList
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{first}@deanslistsoftware.com
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Profile bio
About Emily Caskey
From redesigning an outdated website with user experience in mind to creating a SharePoint website to easily distribute information to internal audiences, implementing innovative uses of technology is a consistent theme throughout my career. Similarly, I have spent my career in client-centered roles, where I took great pride in helping my clients to achieve their goals and the relationships I built with colleagues enabled me to quickly solve problems and provide excellent customer service.I am seeking to unite these two passions -- technology and customer service -- to embark upon a new career in Client Success/Experience. I also have an interest in Product Owner/Management roles in the future. I am specifically seeking opportunities to leverage my experience as an end-user of higher education technology at an EdTech company. I am eager to contribute to a mission-driven organization, especially a company and position where I can grow into new areas as I develop new skills. In a world where our interactions are so often transactional, I value being able to provide a human face to customer support and building relationships with the people and clients I work with.I am a quick and avid project-based learner: in recent months I learned to use Power BI to create data visualizations and I am currently learning to create and query databases using SQL Server. Are there skills, platforms, or programming languages you think would be beneficial to learn as I pivot my career? I’m all ears and would love to connect with Client Experience, Customer Success, Product Owners, or others in the EdTech and Technology environments who may be able to provide insight into my career search or leads on positions I may be suited for!
Listed skills include Health Promotion, Holistic Health, Macintosh Applications, Microsoft Office, and 18 others.
Current workplace
Emily Caskey's current company
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Deanslist
9 roles
Emily Caskey work experience
A career timeline built from the work history available for this profile.
Technical Implementation Specialist
Jul 2022 - May 2023
Customer Experience Specialist
- Worked across teams to resolve 300+ customer support tickets per month; collaborated with Engineering team to document bugs and product feature requests in GitHub.- Maintained 98% average Customer Satisfaction Rating across 600+ ratings in the first year.- Oversaw team-wide review and edit process of the top 50 lowest-rated/most viewed Knowledge Base.
Apr 2021 - Jul 2022
International Engagement Program Manager, Robinson College Of Business
- Provided direct customer support for students whose programs were cancelled due to COVID-19, including advising on international travel procedures and coordinating academic support services for international virtual learning.- Managed relationship with 15+ international university partners to facilitate revenue-generating international programs.
Sep 2019 - Jan 2021
Senior Study Abroad Advisor
In 2018, I was promoted to Senior Study Abroad Advisor, which allowed me to take on additional leadership in the office.- Designated Super User of Terra Dotta, a study abroad CRM and ATS; managed user permissions, troubleshooted user issues, created technical documentation, led trainings on best practices for regular and occasional users, and implemented.
Jul 2018 - Aug 2019
Study Abroad Advisor
- Collaborated with over 20 faculty members to manage international programs, developed strategic recruitment plans, delivered orientation sessions, tracked application and enrollment data, and implemented proactive communication plan to retain students at risk to withdraw; tracked deliverables for over 200 program participants. - Facilitated goal setting.
Jan 2015 - Jul 2018
Branch Office Administrator
- Developed standard operating procedures to improve client success and relationship management, marketing, prospective client outreach, and event execution to support business growth.- Completed complex financial transactions including investment trades and account transfers, prepared retirement forecasts and generated account portfolio reports.- Worked.
Sep 2013 - Jan 2015
On-Call Branch Office Administrator
- Managed two-person, high-volume branch offices on temporary assignments.- Managed customer relationships with proprietary CRM of sensitive client information; proactively scheduled client appointments, opened investment accounts, and deposited and disbursed funds.
Feb 2013 - Sep 2013
Graduate Teaching Assistant
- Taught 1-2 introductory German language courses per semester and collaborated with instructors to develop lesson plans, materials, and revise exams.- Incorporated authentic cultural material like films, songs, and news articles to create engaging lessons on grammar, culture, vocabulary, and history.
Aug 2010 - May 2012
Team & coworkers
Colleagues at DeansList
Other employees you can reach at deanslistsoftware.com. View company contacts for 6 employees →
TJ
Tasha Jenkins
Colleague at DeanslistColumbia, South Carolina Metropolitan Area, United States
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JK
Jill Kahane
Colleague at DeanslistMalden, Massachusetts, United States, United States
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EG
Elsbeth Grant
Colleague at DeanslistNew York City Metropolitan Area, United States
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MR
Mandy Radigan
Colleague at DeanslistLouisville, Kentucky, United States, United States
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AL
Adrienne Lynch
Colleague at DeanslistWimauma, Florida, United States, United States
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JB
John Bertola
Colleague at DeanslistRochester, New York, United States, United States
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MT
Marlene Tempchin
Colleague at DeanslistBrooklyn, New York, United States, United States
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Tasha Jenkins
Colleague at DeanslistColumbia, South Carolina Metropolitan Area, United States
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JK
Jill Kahane
Colleague at DeanslistMalden, Massachusetts, United States, United States
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EG
Elsbeth Grant
Colleague at DeanslistNew York City Metropolitan Area, United States
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MR
Mandy Radigan
Colleague at DeanslistLouisville, Kentucky, United States, United States
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AL
Adrienne Lynch
Colleague at DeanslistWimauma, Florida, United States, United States
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JB
John Bertola
Colleague at DeanslistRochester, New York, United States, United States
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MT
Marlene Tempchin
Colleague at DeanslistBrooklyn, New York, United States, United States
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2 education records
Emily Caskey education
Master Of Arts (M.A.), German Language And Literature
Bachelor Of Arts (B.A.), German Language And Literature, History
FAQ
Frequently asked questions about Emily Caskey
Quick answers generated from the profile data available on this page.
What company does Emily Caskey work for?
Emily Caskey works for DeansList.
What is Emily Caskey's role at DeansList?
Emily Caskey is listed as EdTech | Customer Advocate | Educator at DeansList.
What is Emily Caskey's email address?
AeroLeads has found 1 work email signal at @deanslistsoftware.com for Emily Caskey at DeansList.
Where is Emily Caskey based?
Emily Caskey is based in Atlanta, Georgia, United States while working with DeansList.
What companies has Emily Caskey worked for?
Emily Caskey has worked for Deanslist, Codehs, Georgia State University, Edward Jones, and University Of Georgia.
Who are Emily Caskey's colleagues at DeansList?
Emily Caskey's colleagues at DeansList include Tasha Jenkins, Jill Kahane, Elsbeth Grant, Mandy Radigan, and Adrienne Lynch.
How can I contact Emily Caskey?
You can use AeroLeads to view verified contact signals for Emily Caskey at DeansList, including work email, phone, and LinkedIn data when available.
What schools did Emily Caskey attend?
Emily Caskey holds Master Of Arts (M.A.), German Language And Literature from The University Of Georgia.
What skills is Emily Caskey known for?
Emily Caskey is listed with skills including Health Promotion, Holistic Health, Macintosh Applications, Microsoft Office, Basic Life Support, Research, German, and Editing.
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