Emily Chang Email & Phone Number

Responsible for performing forecast analysis for 11 luxury hotel and RV sites. Involved in all aspects of revenue management including creating PACE, end of month financial reports and analyzing STR reports.Performed market research to optimize in room pricing and ADR amongst competitive set in the broader Pacific Coast.

East Lansing, Michigan, United States

Work directly with owner to increase sales and optimize the sales on high demanded items.Recommend new products to an average of 25-40 guest per shift to increase sales Trained a total of 3 store employees on proper store operations and how to projectexcellent customer serviceAnalyze daily reports Field and address customer questions and concerns with.

East Lansing, Michigan, United States

Received guest reservations while creating outstanding customer serviceTrained as telephone operator happily answering and directing any inquires.Check over 100 guests in and out of hotelConcierge coordinating efficient travel plans while upholding positive company culture Attentive Bell Representative who assisted guest with luggage Safely and efficiently.

Michigan, United States

Create and manage the daily deposits for cash/checks for 3 national business unitsTrained on new hire paperwork including compliance with federal regulations Assisted in analyzing and auditing employee personnel files and payroll reportsObserved and assisted in evaluating exit interview process including information onemployee experience and transition.

Iron Mountain, Michigan, United States

Create and manage the daily deposits for cash/checks including delivery to bankTrained on new hire paperwork including compliance with federal regulations Assisted in analyzing and auditing employee personnel files and payroll reportsObserved exit interview process to gain information on employee experience and transition informationReceptionist that.