Working within the Student Administration Refresh and Simplification (StARS) programme, a University-wide change programme of over 20 projects, to simplify, standardize and improve student administration services• Rebuilding the current programme and module data structures to support a more flexible course offering and ensuring that the new and current curriculum data are kept in sync until the new data goes live. • Specific responsibility for data quality processes and updating databases• QA Testing in different Banner and CMC environments and reporting on the findings• Creating procedural documentation for the team for new processes, and delivering training to the team• Using bespoke systems such as Banner and BOXI to enter, amend, validate and document changes to curriculum rules

Managing the Year 2 Economics Portfolio of students, supporting over 450 students with queries • Working with a range of stakeholders, including university academics, students, external examiners and colleagues in other Schools or Colleges across the university.• Administering exams, assessments, timetabling, module choices, plagiarism process, reasonable diligence.• Use of complex software, such as BIRMS, Canvas Admin and Qualtrics• Training including Minute Taking and Microsoft Excel skills

As President of the Japan, Anime & Manga Society, I led the society into it's most successful year to date, quadrupling the amount of paid members from previous academic years and creating and managing events which were attended by hundreds of students throughout the year.Through the efforts of myself and my team, the society was awarded Best Society Committee 21/22, Most Improved Society of the Year 21/22, and Most Inclusive Society of the Year 21/22 by Aston Students' Union.Responsibilities included creating and marketing events, booking university rooms, keyholder duties, and implementing safety and risk management throughout events.

Student Representative for Business and Management.Responsibilities included:• Attending student/staff meetings to discuss any issues raised by the Business Management cohort;• Reporting any issues raised by students and taking action to resolve them;• Using my initiative to put forward ideas and solutions to prevent further issues in future cohorts.

Placement Role as Student Wellbeing Call Bank Caller.Responsibilities included:• Conducting wellbeing check-in calls for the EPS School, signpost support services where applicable and report back to Call Bank Coordinator;• Completed GDPR training as well as 'Look After Your Mate' (Student Minds workshop) training;• Awarded for sustaining utmost professional service to clientele (students), displaying strong emotional intelligence and highly attentive, customer focused delivery.Key Skills: • Customer Service; • Emotional Intelligence; • Mental Health and Wellbeing Awareness; • Attentive Listening;• Resilience;• Organization;• Technical (Cisco Jabber);• Phone Ettiquettes.

I completed a work experience placement at New Life, volunteering two-shifts a week in the clothing store of the business to help the charity raise revenue to help support and change the lives of disabled and terminally-ill children and their families.