Emily Miller Email & Phone Number

Nashville, Tennessee, United States

-Led Market Expansion: Strategically managed the Midwest and Canada markets by leveraging in-depth product knowledge to drive successful promotions and positioning, resulting in enhanced market presence and client engagement.-Achieved High Adoption Rates: Oversaw Sphere implementations and delivered 120 days of post-implementation support, surpassing a 95% adoption target. Spearheaded all aspects of the process, including issue tracking, use case resolution, and post-implementation validation, ensuring seamless integration and high user satisfaction.-Delivered On-Site Support: Traveled to various locations to provide hands-on support for new system launches, ensuring accurate setup and comprehensive understanding by leadership. Conducted detailed training sessions and troubleshooting, facilitating a smooth transition to local operations teams and achieving a seamless system rollout.-Developed Training Resources: Played a key role in creating and presenting comprehensive training guides and sessions, significantly improving user proficiency and operational efficiency.

Nashville, Tennessee, United States

-Optimized Facility Operations: Supervised a team of 15, streamlining daily operations and coordinating facility-related tasks to achieve optimal performance. Implemented effective onboarding processes, including job descriptions, interviews, and performance reviews, enhancing team efficiency and cohesion.-Managed Technology Transitions: Directed the successful transition from outdated to new technology, overseeing coordination with installation teams and meeting all deadlines. Ensured a smooth changeover by proactively addressing issues and managing stakeholder expectations.-Oversaw Budget and Financial Management: Managed an annual budget of $2.2 million, optimizing resource allocation for supplies, labor, and maintenance. Provided detailed variance explanations to management, demonstrating a keen ability to handle financial discrepancies and align spending with organizational goals.-Built Strategic Relationships: Cultivated strong connections with tenants and high-profile clients such as Country Music Television (CMT) and Philips Healthcare. Developed partnerships with vendors and contractors, ensuring cost-effective service delivery and enhancing overall facility satisfaction.-Enhanced Facility Policies: Created and implemented operational policies and procedures to ensure smooth and safe facility operations, contributing to improved safety and efficiency.-Managed TIBA System: Administered the TIBA PARCS system, handling pricing, user management, PCI compliance, and account reporting. Streamlined invoice processing and daily receipt postings, maintaining financial accuracy and compliance with corporate protocols.

Nashville, Tennessee

-Exceeded Performance Metrics: Consistently surpassed department goals by handling a high volume of customer inquiries with a positive attitude and a focus on achieving top-tier satisfaction. Demonstrated exceptional skills in managing 7+ tickets per hour, showcasing efficiency and dedication.-Resolved Complex Issues: Utilized comprehensive knowledge of SP+ internal systems to address and resolve customer account discrepancies and concerns swiftly. Applied strong soft skills, patience, and empathy to manage high-pressure situations, ensuring timely and effective solutions.-Maintained High Security Standards: Approved and terminated customer accounts in accordance with corporate security standards, ensuring compliance and maintaining audit trails for security and accountability.-Delivered Exceptional Customer Service: Fostered a customer-centric approach by consistently providing outstanding service in a fast-paced environment, contributing to high levels of client satisfaction and loyalty.

-Streamlined Patient Processes: Efficiently managed patient scheduling, check-in, check-out, and billing processes, enhancing the overall patient experience. Ensured accuracy in insurance verification and health record updates, contributing to smooth office operations.-Maintained Compliance: Adhered to HIPAA regulations and medical office policies, safeguarding patient information and maintaining strict confidentiality.-Provided Compassionate Service: Delivered exceptional customer service, creating a welcoming and supportive environment for patients and their families. Assisted with medical forms and documentation, ensuring a seamless patient experience.