Emily Miller Email & Phone Number

Indianapolis, Indiana Area

Indianapolis

I provided strategic account management of a book of business totaling more than $54 million in tax credits. I also achieved client satisfaction and 100% retention by conducting annual business reviews, leading monthly calls and partnering with client to ensure WOTC program/credit is maximized. In 2015, I was promoted to a Manager rank. I have also.

I maintained a staff of 16 employees by recruiting, selecting, orientating and training employees. In order to ensure superior service, I enforced quality and customer service standards by my staff. I created a Client Service Consultant Dashboard that enabled the CSC representatives to monitor their clients and tasks, which drove customer service. I also.

Indianapolis, Indiana Area

In this position, I served as daily point of escalation for First Advantage’s largest client, which equaled $6M in revenue annually. I identified systemic issues and worked with internal stakeholders to provide resolution to the client. I also investigated, tracked and communicated with the client regarding resolutions of operational, technical, billing.

I was a point of contact for WOTC tax credit clients in this position. During this role, I was able to coordinate internal and external partners to achieve client objectives. I also prepared and presented business reviews to clients, pulling together data and providing analysis of credits earned and review client processes to ensure satisified clients..

I managed the Indianapolis Northwest office, which included an average of 100 temporary associates per week. In the first quarter of 2010, I exceeded gross margin budget by 120%. I prepared and presented business reviews with current clients to reinforce the value of Talagy’s business relationship. Additionally, I collaborated with the Account Executive.

As Branch Manager, I forecasted and was held accountable for the 2008 budget including revenue, gross margin, expenses, and EBIT. In managing the branch, I composed and conducted quarterly and annual reviews for branch staff members, negotiated bill rates and conversion fees with current and potential clients, processed and monitored unemployment claims.

As an Assistant Branch Manager, I secured $70,000 in Direct Hire and Conversion fees during first two quarters of 2007, a 290% increase to budget. I also managed expenses of the office, saving 22.5% of budget during first two quarters of 2007. I also hired a trained a Staffing Specialist while consistently achieving a fill ratio of 80% for branch’s orders..

As a Staffing Specialist, I interviewed, hired, and orientated approximately ten employees per week. I also filled temporary, temporary-to-hire, and direct hire positions for the Indianapolis Downtown office. I counseled employees based on client feedback, including termination if necessary. I processed payroll for employees on a weekly basis.In this role.