Emily Miller Email and Phone Number
I joined EY in 2013 as a Client Relationship Manager, assisting clients in obtaining hiring tax credits, primarily the Work Opportunity Tax Credit. In 2019, I joined the US GigNow team (EY’s Contractor recruitment team) as an Experienced Recruiter for the FSO Consulting service line. In this role, I partner with various EY Engagement Teams in an effort to source, match and engage contingent labor. GigNow is EY's innovative approach to source, match and engage contingent workers. Visit www.gignow.com to see our current contract openings.Did you know that the contingent workforce has grown 66% in the US in the last 10 years and 52% of the workforce do not prefer to be full time? The workforce of the future is changing and EY has an increased need for people with specialized skills to work on complex problems and to create innovative solutions for our clients. Talented professionals are looking for the flexibility that contingent (contract) work offers them; as a recruiter for GigNow, I work with these talented professionals to find the right contracting work at EY.I am constantly challenged and love the continued growth of my career at EY. Additionally, EY has been ranked in the top 10 of Working Mother Best companies list for 10 consecutive years. As a mother of three young children, I have seen first-hand how the culture at EY has led to this designation.Outside of work, I enjoy playing tennis, reading and being with family and friends. I am an avid sports fan and love IU basketball!
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Assistant Director, Us Ey Gignow Talent Acquisition Fso Technology Consulting Lead | Ta2Ey Nov 2021 - Present -
Supervising Associate, Us Ey Gignow Experienced Recruiter, Fso ConsultingEy Dec 2019 - Nov 2021Indianapolis, Indiana Area
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Client Relationship ManagerEy Aug 2013 - Nov 2019IndianapolisI provided strategic account management of a book of business totaling more than $54 million in tax credits. I also achieved client satisfaction and 100% retention by conducting annual business reviews, leading monthly calls and partnering with client to ensure WOTC program/credit is maximized. In 2015, I was promoted to a Manager rank. I have also mentored, coached and developed Assistant Account Managers and Account Managers to progress their careers. I conducted interviews at Intern Super Day for the WOTC practice, as well as interviewed applicants for full time positions. Additionally, I drove the Tableau Dashboard upgrade project for WOTC clients.
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Client Service Consultant ManagerFirst Advantage Dec 2012 - Jun 2013I maintained a staff of 16 employees by recruiting, selecting, orientating and training employees. In order to ensure superior service, I enforced quality and customer service standards by my staff. I created a Client Service Consultant Dashboard that enabled the CSC representatives to monitor their clients and tasks, which drove customer service. I also ensured client escalations were resolved by working closely with internal stakeholders to resolve issues in a timely manner. -
Client Services ConsultantFirst Advantage May 2011 - Nov 2012Indianapolis, Indiana AreaIn this position, I served as daily point of escalation for First Advantage’s largest client, which equaled $6M in revenue annually. I identified systemic issues and worked with internal stakeholders to provide resolution to the client. I also investigated, tracked and communicated with the client regarding resolutions of operational, technical, billing and customer service issues to ensure client needs were met. In addition to my client serving responsibilities, I also assisted the Biometrics Business Manager in completing projects for the entire fingerprint vertical. My experience with my client, as well as relationship with other client service consultants, allowed me to have a better understanding of these projects and the needs of our clients and internal staff.
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Account Service ConsultantFirst Advantage Aug 2010 - Apr 2011I was a point of contact for WOTC tax credit clients in this position. During this role, I was able to coordinate internal and external partners to achieve client objectives. I also prepared and presented business reviews to clients, pulling together data and providing analysis of credits earned and review client processes to ensure satisified clients. Additionally, I educated clients on legislation changes and relative updates. I conducted regular conference calls with clients to resolve operational, technical, and customer service issues.
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Territory Talent ManagerTalagy Sep 2008 - Apr 2010I managed the Indianapolis Northwest office, which included an average of 100 temporary associates per week. In the first quarter of 2010, I exceeded gross margin budget by 120%. I prepared and presented business reviews with current clients to reinforce the value of Talagy’s business relationship. Additionally, I collaborated with the Account Executive (sales team member) to develop and present a sales and marketing plan focused on value-added selling to clients. While working in the office, I resolved customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. I helped the office consistently meet time sensitive recruitment and job placement goals to achieve monthly bonuses. During this time, I was also appointed by the CEO to train the office staff nationwide on Talagy's new software program and best business practices.
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Branch ManagerDunhill Staffing Systems Oct 2007 - Mar 2008As Branch Manager, I forecasted and was held accountable for the 2008 budget including revenue, gross margin, expenses, and EBIT. In managing the branch, I composed and conducted quarterly and annual reviews for branch staff members, negotiated bill rates and conversion fees with current and potential clients, processed and monitored unemployment claims, as well as attended hearings . During this role, I also continued duties of Assistant Branch Manager -
Assistant Branch ManagerDunhill Staffing Systems Feb 2006 - Sep 2007As an Assistant Branch Manager, I secured $70,000 in Direct Hire and Conversion fees during first two quarters of 2007, a 290% increase to budget . I also managed expenses of the office, saving 22.5% of budget during first two quarters of 2007. I also hired a trained a Staffing Specialist while consistently achieving a fill ratio of 80% for branch’s orders. During this time, I also continued the duties of Staffing Specialist.
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Staffing SpecialistDunhill Staffing Systems May 2005 - Feb 2006As a Staffing Specialist, I interviewed, hired, and orientated approximately ten employees per week. I also filled temporary, temporary-to-hire, and direct hire positions for the Indianapolis Downtown office. I counseled employees based on client feedback, including termination if necessary. I processed payroll for employees on a weekly basis.In this role, I increased the average weekly gross margin by 150% from May 2005 to February 2006.
Emily Miller Education Details
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Business Administration And Management, General
Frequently Asked Questions about Emily Miller
What company does Emily Miller work for?
Emily Miller works for Ey
What is Emily Miller's role at the current company?
Emily Miller's current role is US EY GigNow Talent Acquisition FSO Technology Consulting Lead | TA2.
What schools did Emily Miller attend?
Emily Miller attended Ball State University.
Who are Emily Miller's colleagues?
Emily Miller's colleagues are Luis Sierra Bonilla, Anmol Agrawal, Aaron Fong, Harshavardhan M, Josue Moreno Arciniega, Rauan Inayatov, Saffron Pattnaik.
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