• I manage an account portfolio where I help create and work towards agreed marketing strategies. I collaborate daily with our sales, operational and customer care team and utilize excellent customer service/ communication skills with both customers, colleagues and third parties. • I support products including SEO, PPC, Social Advertising and Websites. • I am product champion of Agency Social and attend weekly meetings with our third parties and management to track work in progress. We also share ideas and improvements to the product and service. This requires excellent communication skills and technical knowledge of social advertising.I use our internal key details of accounts, track the progress of requests and practice effecting planning and time management.I continually stay up to date with new trends. With this knowledge, I ensure I give the best possible advice to customers and devise successful marketing strategies. • I have taken on many roles and changes. When doing so, I have been highly motivated and ambitious to succeed in every role. I adapt well to change and learn quickly to meet the wider needs of the business. • I have excellent knowledge of using excel to interpret and present data. I also use PowerPoint often including creating training plans to present to my team.

• I successfully managed a portfolio of national customers by working with the sales teams to prepare performance reports and handle customer enquiries. • I effectively managed my time and used my communication skills to resolve complaints. I also used my excellent knowledge of excel and internal systems. • I took a key role in launching the agency social product, attending face to face meetings with our third parties and helping to develop strategies. I lead the delivery of the product to our team and reported progress with management.

• I helped complete the setup of the Reputation Manager product. This included setting up social media accounts for local businesses and providing advice and strategies to improve online reputation.

• I worked for a start-up business to set up all of their online marketing including social accounts, Amazon-affiliated programs and website content. • I created weekly strategies to publish content on all marketing channels and drive engagement.• I understand and analyzed key target audience data to improve our website subscription success.• I lead weekly meetings to report on the progress of previously agreed targets. In this role, I utilized my creativity and marketing knowledge alongside presenting data.

In this role, I was responsible for the product placement within the store, with the focus to promote offers, key items and ultimately increase profit. I also assisted on delivery and kept up to date with current promotions and policies. Another key role was to providing excellent customer service to customers visiting the store.