Emily Duncan work email
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Emily Duncan personal email
Emily Duncan phone numbers
I'm a 13x Certified Salesforce Professional with a strong affinity for Lightning Experience, process automation, and UI customization. I thrive on continuous learning and am dedicated to striking a balance between exceptional user experience and meeting reporting/compliance requirements within the Salesforce platform.
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Crm Solution EngineerEmburseHerndon, Va, Us
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Salesforce DeveloperHolman Feb 2024 - PresentMount Laurel, Nj, Us -
Crm Solution EngineerEmburse Apr 2023 - Jan 2024Portland, Maine, Us- Collaborated within a team to provide comprehensive support for a Salesforce organization comprising 600 users- Spearheaded support for sales and marketing teams, managing lead-to-account conversion, implementing routing logic through LeanData, optimizing sales processes, and handling CPQ quotes- Reduced error rates from nearly 20% to less than 1% for sales reps at deal close by identifying and fixing a substantial amount of technical debt that was causing timeouts- Provided ongoing technical review and technical expertise in onboarding and supporting the vendor team- Played a pivotal role in facilitating and participating in multi-day workshops with key business stakeholders to extract requirements for the future state- Delivered a highly anticipated Go To Market project for our Sales team on time and with minimal disruption
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Salesforce AdministratorCarfax Nov 2018 - Apr 2023Centreville, Va, Us- Managed Salesforce support for a 40-user business unit, acting as the primary liaison between the Banking and Insurance Group and other CARFAX teams- Designed a Lightning Experience console app to enhance user interface and streamline workflow, including custom app pages, Lightning web components, and integrated screen flows- Successfully transitioned from a proprietary territory management system to Salesforce Enterprise Territory Management, providing maintenance and training- Leveraged Sales and Service Cloud applications, integrated the Five9 phone system, and used external reporting tools to optimize CRM support- Implemented process improvements and automation within Salesforce to boost team efficiency, featuring screen flows, enhanced approval processes, and streamlined commission workflows- Led data cleanup efforts to maintain a high level of data accuracy and reliabilityConducted comprehensive end-user training, both in-person and virtually -
Associate Business Systems AnalystCustom Ink Dec 2016 - Nov 2018Fairfax, Va, Us- Designed and implemented new Salesforce structure to support needs of inbound and outbound operations teams, including a data restructure and Salesforce Lightning migration- Provided ongoing training and support for end users- Maintained and improved Salesforce experience for 60 end users as sole Administrator- Created and maintained reporting from multiple systems, including Salesforce, Desk.com, Five9, inContact, chat applications, and proprietary systems- Built Google sheets-based tools and Google Data Studios Dashboard for leadership team to track and report on team productivity and business health -
Lead Campaign CoordinatorCustom Ink Fundraising Feb 2016 - Dec 2016
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Campaign CoordinatorCustom Ink Fundraising Oct 2014 - Feb 2016
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Accounts And Outreach AssociateTerra Eclipse Jan 2013 - Jul 2014Managed social media for a variety of client accounts and interacted directly with the clients on behalf of the company.
Emily Duncan Skills
Emily Duncan Education Details
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James Madison UniversityCoursework In Public Relations; Minors In Political Comm And Writing
Frequently Asked Questions about Emily Duncan
What company does Emily Duncan work for?
Emily Duncan works for Emburse
What is Emily Duncan's role at the current company?
Emily Duncan's current role is CRM Solution Engineer.
What is Emily Duncan's email address?
Emily Duncan's email address is eh****@****ter.com
What is Emily Duncan's direct phone number?
Emily Duncan's direct phone number is +170358*****
What schools did Emily Duncan attend?
Emily Duncan attended James Madison University.
What are some of Emily Duncan's interests?
Emily Duncan has interest in Animal Welfare, Disaster And Humanitarian Relief.
What skills is Emily Duncan known for?
Emily Duncan has skills like Social Media, Microsoft Office, Research, Public Speaking, Nonprofits, Salesforce.com, Customer Service, Fundraising, Community Outreach, Salesforce Training, Salesforce Lightning, Reporting And Analysis.
Who are Emily Duncan's colleagues?
Emily Duncan's colleagues are Carlos E. Carrasco, Cpa, Josephine Digaudio, Daniel Mcgovern, Woo Y., Terry Matheka, Brian Smorol, Marco Maio.
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