Emily Hegarty Email & Phone Number

Cleveland, Ohio, United States

• Oversaw team of 6 in meeting documentation deadlines and reaching their KPI goals.• Assisted staff in developing personal and professional goals.• Helped streamline and create SOPs for documentation process.• Assisted in implementing new custom operations software (NILS) to reduce lead times.

Cleveland, Ohio, United States

• Coordinated trucking and maritime shipping appoints to transport client’s cargo internationally.• Processed and maintained 200 bookings per week across 40 different client accounts.• Updated bookings when necessary and notified all affected parties of changes while addressing customer concerns.

Cleveland, Ohio, United States

• Prepared shipping documentation using a proprietary information system which included AES, CAED, B13, Shipping Instructions, BOL, etc.• Submitted timely document directives to necessitate timely processing of exports.• Ensured customers received updates on their shipments and their products arrived in a timely fashion to exceed customer expectations• Issued mandated documentation required by each country of destination to clearing agents.

• Travelled nationally to assist in opening restaurants in new locations.• Responsible for training new front-of-house staff to adhere to company policies for customer service and ensure new hires adhered to food safety guidelines.• Trained all incoming managers in the NE Ohio district on front-of-house policy and guest flow.

Medina, Ohio, United States

• Greeted guests and maintained the flow of traffic in the dining room to ensure guests waited at or less than their quote time.• Maintained appearance and cleanliness of dining room ensuring adherence to health and safety standards.