Emily K.

Emily K. Email and Phone Number

Real Time Analyst II @ Guardian Life
United States
Emily K.'s Location
Seguin, Texas, United States, United States
About Emily K.

✤✤✤ My mission ✤✤✤ I am a dynamic, quality-focused, and result-oriented Real Time Analyst possessing a versatile set of knowledge and experience with expertise spanning excellent communication, human resources, data analysis, leadership, team management, customer satisfaction, time management, and problem-solving skills.I always strive to work harder to achieve the impossible and love balancing creative minds with the need to produce results. Solving problems with innovative ideas is both my eternal passion and profession.✤✤✤ Core Competencies ✤✤✤✅ Collecting and analyzing large sets of data to identify trends and patterns in real time.✅ Monitoring key performance indicators and providing recommendations for improvement.✅ Collaborating with cross-functional teams to identify and resolve operational issues in real time.✅ Developing and maintaining real-time dashboards and reports to provide real-time visibility into key performance metrics.✅ Identifying and implementing process improvements to increase efficiency and productivity.✅ Communicating real-time performance metrics to key stakeholders and senior management.✤✤✤ My future objectives ✤✤✤I am seeking to work for renowned companies as a Human Resources Specialist, Human Resources Assistant, Real-Time Analyst, or Payroll Specialist. I would contribute to the best and maximum effort of myself in every aspect of the job.I am extremely confident that my skills and abilities will make me an ideal candidate for the respective job.Let's connect and see what we can create together!

Emily K.'s Current Company Details
Guardian Life

Guardian Life

View
Real Time Analyst II
United States
Website:
guardianlife.com
Employees:
9833
Emily K. Work Experience Details
  • Guardian Life
    Real Time Analyst Ii
    Guardian Life
    United States
  • Guardian Life
    Intraday Analyst
    Guardian Life Mar 2023 - Present
  • Amazon
    Real Time Analyst
    Amazon Nov 2020 - Jan 2023
    • Analyze and manage call volume in real time to ensure service levels are met on a daily, weekly and monthly basis.• Analyze call volume patterns in real time to optimize work shifts, breaks, lunches and non-productive time effectively.• Communicate with Operations Leadership on a daily basis providing information about current volumes, gaps, opportunities and trends to assist in making staffing decisions.• Deep Dive to uncover causes of service level misses and offer solutions to avoid the misses in the future.• Collaborate with Supervisors and Managers to identify and track planned and unplanned absences, as well as attendance and behavioral issues• Identify Call Volume Trends and averages on a weekly and monthly basis.• Create and update daily/weekly/monthly reports and undertake Intraday reporting.• Support Leadership by resolving trouble ticket requests for non-productive time, time off, and schedule change requests.• Support Team Members by managing a daily huddle to connect, educate and share ideas.

Frequently Asked Questions about Emily K.

What company does Emily K. work for?

Emily K. works for Guardian Life

What is Emily K.'s role at the current company?

Emily K.'s current role is Real Time Analyst II.

Who are Emily K.'s colleagues?

Emily K.'s colleagues are Paula James, Deepak Mahesh, Laurie Hannigan, Fred Grant, Kathie Gumb, Jeffrey Janiszewski, Samantha Tigar.

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