Emily Fromm Email & Phone Number

Boston, Ma, Us

Boston, Ma

· Manage the flow of a 50+ employee workplace to optimize day-to-day activities, analyze and improve business operations, and identify customer service needs· Resolve frontline University Visitor Center customer service staff both in person and remotely· Manage five annual operating budget indexes, totaling approximately $6,700,000· Created and continually improve a tracking system to ensure cost-effective decisions and proactively monitor spending related to recruitment travel, recruitment and yield events, Visitor Center maintenance, counselor programs, professional development, networks, office maintenance, and additional staffing

Boston, Ma

· Collaborated with Admissions unit’s leadership to plan and build budgets supporting the University’s strategic plan and yearly unit goals· Trained unit staff on budget projections and expense reporting, American Express’s online reconciliation system (Concur), and fiscal policies and procedures to promote effective spending· Oversaw requisitions, purchase orders, direct pays, and journal vouchers ensuring payments are accurate, timely, and liquidating when necessary

Boston, Ma

· Supported administrative needs for senior Admissions staff, including calendar assistance, taking meeting minutes, filing, and arranging travel· Managed all supply ordering and vendor relations

Watertown, Ma

· Researched to verify the accuracy of confidential member information. Entered verified information into appropriate database based on member requested health care plan.· Enrolled new Small Groups, and updated information with responses from the Biannual Medicare Employee Questionnaire into main corporate database.

Newton, Ma

· Supported an outreach project for properties that won the Travelers Choice 2013 award, the highest award TripAdvisor gives, to retrieve updated mailing addresses for award plaques to be shipped to.· Addressed other customer service related requests from previously contacted hotels to refer them to the proper personnel to expedite a rapid response on their pending questions.

Waltham, Ma

· Handled confidential material and accurately entered information into appropriate databases· Received an MPI Ring of Recognition for 100% accuracy in June 2012; maintained above the required Quality Assurance level· Performed queries in credentialing systems to assess the accuracy of credentials verifications for doctors and physicians· Verified, researched, and evaluated credentialing data and coordinated complete and accurate files for review· Communicated with and solved issues promptly for credentialing contacts

Bridgeport, Ct / North Haven, Ct

· Coordinated product sales, tracked inventory, and helped distribute product throughout CT according to council strategy and GSUSA guidelines· Created and edited internal and external communications· Planned and executed events, including the GS of CT End of Cookie Season dinner

Danbury, Ct

· Created and executed ongoing programming for 5,000 students; increased student involvement· Prepared and maintained annual PAC budget of $150,000As well as worked as an Orientation Leader (Aug 2007, Jan 2008, and Aug 2008)· Planned and implemented an orientation program for new students; facilitated workshops, presentations, and discussions to provide students and their families with information about and perspectives on student life

Danbury, Ct

· Provided research for the University’s Strategic Planning Initiative· Handled confidential material and referred students to appropriate services· Continued support throughout the semesters by MCing the weekly Coffeehouse event, hiring and booking talent, and ordering and setting up hospitality for performers as well as attendeesSummer position for both 2007 and 2008, May through August.

Shelton, Ct

· Worked in a high volume call center, handling multiple priorities and kept a positive and cooperative tone with customers; consult proactively with clients to resolve product and service troubleshooting calls.· Enhanced the customer experience by providing information on new products and services through up selling opportunities in a quota driven workplace, while maintaining exceptional client satisfaction levels.