Emily Gerhart Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Plans, coordinates, and acts as the primary internal and external contact for our membership program consisting of over 10,000 households.

Greater Seattle Area

Processed millions of dollars of employer contributions monthly and communicated with employers when discrepancies were found; created Statements of Accounts to reflect accounts receivable.Enrolled carpenters and dependents into Basys software and determined if they met the eligibility requirements of the Health and Security, Pension, and Retirement plans; authorized and denied eligibility independently.Communicated autonomously with state-run Child Support Enforcement agencies to grant eligibility to qualified dependents and to notify custodial parents of any eligibility gains and losses.Followed strict policy guidelines as governed by employers, carpenters unions, and the government while gaining non-profit experience.Created over 50 pages of training materials to reflect current policies and procedures and independently trained and audited two new employees to take over position.

Lititz, Pa

Communicated via email, telephone, and chat with hundreds of customers to resolve problems concerning lead times and ETA’s while suggesting possible logistical solutions.Rerouted orders to strategically ship products from four warehouses located throughout the country to balance shipping times, additional costs, and the pressing needs of the customers.Mastered unique in-house developed software and quickly adapted to updates, policy changes, and the fast-paced nature of a rapidly growing company.Collaborated across various teams and departments to disclose and remedy the needs of customers.Completed DiSC training to better communicate with those inside and outside the company.Gained e-commerce experience in one of Pennsylvania’s fastest growing companies.

Lebanon, Pa

Communicated with clients and government agencies to investigate legal matters with the Federal Housing Administration.Acted as sole contact point between fellow interns and upper management.Interviewed company founders and wrote biographies to feature on their new website.Designed brochures, business cards, and website layout for a new sister company.

Bachelor’S Degree, Marketing

Education record