Emily Fajardo Email & Phone Number

Jacksonville, Florida, United States

Managing the North Florida, Panhandle, and Melbourne territories, I work closely with my providers and their staff, offering proactive and strategic support that allows them to fully focus on delivering high-quality, value-driven patient care!Privia Health is a National Physician-led medical group that empowers independent practices by securing their financial stability and preparing them for the future. Our comprehensive solutions reduce unnecessary costs, increase revenue, and enhance both patient outcomes and provider well-being.

Columbus, Ohio Metropolitan Area

Top-tier support professional, partnered with mid-enterprise customers, managing $5.5M in AR. Using both proactive and reactive approaches to ensure customer satisfaction and prevent churn. Serving as a bridge between customers and internal teams, ensuring top-notch product satisfaction. Assisting in the SMB account management & enterprise implementation process, efficiently prioritizing hospitals and patient care. Constantly improving CRM documentation and company procedures, leading to quicker resolution, and a 98% customer retention rate. Assisting implementation, I conducted product demos and training for diverse healthcare roles, from dock workers to c-suite executives.

Columbus, Ohio Metropolitan Area

Successfully addressed a wide range of customer inquiries, covering procedures, policies, bank programs, check verification, deposits, discrepancies, stop payments, and lost & stolen services, resulting in the region's top Customer Experience score of 4.8.Recognized as a process and product expert by leadership, I played a pivotal role in assessing, training, and mentoring new hires to ensure their competence and confidence in their roles, even during transitions.Selected to serve as a Central Columbus Region liaison, adapting to various roles and team dynamics while traveling between branches to bridge staffing gaps.

Columbus, Ohio, United States

Provided specialized educational support to 35% of STEM Academy students in grades 7-12, focusing on health-related topics. I excelled in teaching cooperative skills, forging impactful relationships, and adhering to state and district curriculum standards.Developed an online data-tracking system for student assignments and implemented success plans, resulting in an impressive 82% reduction in students falling behind.My proficiency lies in rapidly identifying high-risk, high-impact scenarios, addressing immediate needs, and implementing long-term solutions for sustained support.

Crafted exceptional customer experiences through precise communication and thorough needs analysis, significantly enhancing customer retention rates.My adeptness in handling high-pressure, fast-paced customer interactions not only stabilized at-risk customers but also prompted them to broaden their usage of banking services.My commitment to excellence led to recognition by both customers and leadership, positioning me as a top-tier support specialist for private banking customers. I consistently ensured my knowledge was current, accurate, and tailored to their unique needs.

Tuscaloosa, Alabama, United States

Led a dynamic team of ten, successfully driving product and promotion awareness among students at The University of Alabama and neighboring universities. Responsible for crafting, documenting, and executing social media content that had a significant impact on brand recognition, lead generation, and audience engagement.In addition, I served as a vital link between local bars, restaurants, and their patrons, employing effective marketing strategies to promote our products.

Tuscaloosa, Alabama, United States

Harnessed essential teamwork and multitasking abilities to expertly address the nutritional requirements of elite collegiate athletes.My role involved precise organization, thorough analysis, and meticulous management of each athlete's individual needs, all while closely monitoring their progress and outcomes.Throughout this demanding and fast-paced setting, I consistently maintained a positive attitude and unwavering work ethic.

San Jacinto, California, United States

Played a crucial role in the comprehensive care of multiple athletic sports teams, focusing on their prevention, treatment, and rehabilitation needs.My commitment extended to meticulous record-keeping, ensuring a pristine treatment facility, and upholding the highest level of professionalism in all patient interactions.I actively engaged in communication with various team members, staff, and external partners to collaboratively pursue the athletics department's shared objectives, fostering mutual benefit for all involved parties.

Bachelor Of Science - Bs, Public Health, Concentration In Health Professions

Associate Of Arts And Sciences - Aas