Emily Goodlett Email & Phone Number

Louisville, Kentucky, United States

As a Community Market Leader, I serve as a subject matter expert and operational coach for banking centers in the KY East Market. Responsibilities include assisting Community Banking Market Managers and Banking Center Managers with cash handling policies and procedures, vault safekeeping, audit reporting, and branch security; assisting with Community Banking Operations, Risk, and Audit partners; and, supervising the Market Float positions to ensure sufficient staffing support is available.

Louisville, Kentucky, United States

• Answer client’s concerns, problems, or questions about existing or new accounts, loan questions, and procedures • Open new deposit accounts while following appropriate procedures and policies • Follow up on all Operations requests to ensure that they were completed promptly • Exceeds client's expectations for prompt and courteous service by building client relationships and suggesting additional services to meet client's needs or to resolve their problems • Actively solicit new consumer loan opportunities and complete the consumer loan process• Inventories, orders, and organizes office supplies for branch • “ACE” Team Member who creates the quarterly newsletter and assists with organizing employee outings, fundraising, and community involvement• Financial Literacy instructor who educates financial knowledge with nonprofits• Nominated to be a Culture Champion in 2021 to act as an advocate to help evolve and strengthen our culture • Chosen to be a Branch Safety Warden to direct, assist and help others in the event of an emergency or disaster.• Digital Champion who maintains well-developed knowledge of all products and services, and effectively applies that knowledge to understand and fulfill client needs • Follows policies and procedures according to security, compliance and CTR’s • Maintains confidentiality to ensure client privacy and protect both the client and the bank • Efficiently process deposit and loan transactions with accuracy ensuring that cash drawer balances and items are correctly endorsed

Louisville, Kentucky Area

Louisville, Kentucky, United States

Louisville, Kentucky

• Built relationships with new and existing clients by recognizing their financial needs and effectively cross-selling additional bank products and services • Answered client's concerns, problems, or questions about their existing or new accounts, loan questions, and procedures • Opened new accounts with following appropriate procedures and policies • Followed up on all Operations requests to ensure that they were completed promptly • Handled IRA transactions including Rollovers, Transfers, and Distributions • Assisted with the training of new and current employees • Created goal boards with daily reports to staff, monthly schedules, and managed ordering office supplies. • Performed inside sales efforts to help the bank meet and exceed their production goals • Supported the Relationship Manager and Branch Manager with daily branch operations • Followed policies and procedures according to security, compliance, and CTR’s • Maintained confidentiality to ensure client privacy and protect both the client and the bank • Efficiently process deposit and loan transactions with accuracy ensuring that cash drawer balances and items are correctly endorsed

Evansville, Indiana Area

• Built relationships with new and existing clients by recognizing their financial needs and effectively cross-selling additional bank products and services • Answered client’s concerns, problems, or questions about existing or new accounts, loan questions, and procedures • Opened new deposit accounts while following appropriate procedures and policies • Followed up on all Operations requests to ensure that they were completed promptly • Met client's expectations for prompt and courteous service by building client relationships and suggesting additional services to mee t client's needs or to resolve their problems • Chosen by upper management to receive and respond to client service e-mails internally and externally in a timely manner which entailed assisting clients with problems, requests, and research • Monitored client service e-mails which reflected integrity, honesty, responsibility, and accountability to ensure clients are satisfied and their issues are resolved • Privileged to be chosen for the “Hoopla” team by Alumni to represent the organizations beliefs, mission, and morals to ensure the best client service and improve standards as today’s culture evolves • “Hoopla” team member who assisted bringing fun into the workplace by celebrating, encouraging, and making a difference in the lives of co-workers and clients • Assisted clients with transactional questions on their consumer loans, home mortgages, refinances, and home equity lines of credit • Obtained Optimal Performance on Critical Drivers by looking for opportunities to cross-sell additional services both to new clients opening a single account and to existing clients who came to the bank and called on the telephone • Inventoried, ordered, and organized office supplies for branch and their designated departments • Assembled weekly huddle boards and helped lead the weekly huddle meetings • Supported the Assistant Branch Manager and Branch Manager with daily branch operations

Louisville, Kentucky Area

• Efficiently processed deposit and loan transactions with accuracy ensuring that items are correctly endorsed • Followed procedures for accurately balancing the cash drawer, vault, and ATM • Cashed checks and paid out money after verifying client’s signatures and balances • Setup teller transfers, stop payments, and placed holds on accounts for uncollected funds • Ordered and verified cash for vault • Explained, promoted, and cross-sold other bank products and services • Followed policies and procedures according to security, compliance and CTR’s • Maintained confidentiality to ensure client privacy and protect both the client and the bank

Louisville, Kentucky Area

Louisville, Kentucky Area

Louisville, Kentucky Area

Louisville, Kentucky Area

Louisville, Kentucky Area