Emily Oswald Email & Phone Number

South Windsor, Connecticut, United States

• Primary contact for high profile accounts, responsible for client satisfaction and retention through daily communication, tracking quality measures and maintaining contractual service level agreements
• Utilizes data management systems including SharePoint, Service Now, multiple Remedy Tracking systems and other databases for inquiries, inventory, job releases and reporting of client data
• Collaborates with Sales and Development Solutions for onboarding clients ensuring timely actions and responses across teams. Effectively acting as project manager for continual improvement projects
• Analyzes and reports client production data to author and present quarterly operational business reviews

South Windsor, CT

• Managed full product value stream, account manager for largest client, along with 5 additional key accounts
• Proficiently used Adobe Illustrator to create and edit production proofs for customer artwork
• Produced digital company videos including writing, filming, editing, and video distribution
• Collaborated on continuous improvement projects targeting sales efficiency and marketing strategy. Resulting in re-launch of company website, and four-person sales team increasing revenue $500k year over previous year

• Assisted quality inspection supervisor, compiled and filed product inspection paperwork
• Tracked production shift goals, reported outcomes via Product Lifecycle Management software
• Performed administrative tasks for multiple managers, recorded and distributed meeting notes and action items, created travel plans, filed expense reports and interfaced daily with customers