Emily Oswald Email & Phone Number

South Windsor, Connecticut, United States

• Primary contact for high profile accounts, responsible for client satisfaction and retention through daily communication, tracking quality measures and maintaining contractual service level agreements• Utilizes data management systems including SharePoint, Service Now, multiple Remedy Tracking systems and other databases for inquiries, inventory, job releases and reporting of client data • Collaborates with Sales and Development Solutions for onboarding clients ensuring timely actions and responses across teams. Effectively acting as project manager for continual improvement projects• Analyzes and reports client production data to author and present quarterly operational business reviews

South Windsor, Ct

• Managed full product value stream, account manager for largest client, along with 5 additional key accounts• Proficiently used Adobe Illustrator to create and edit production proofs for customer artwork• Produced digital company videos including writing, filming, editing, and video distribution• Collaborated on continuous improvement projects targeting sales efficiency and marketing strategy. Resulting in re-launch of company website, and four-person sales team increasing revenue $500k year over previous year

• Assisted quality inspection supervisor, compiled and filed product inspection paperwork• Tracked production shift goals, reported outcomes via Product Lifecycle Management software • Performed administrative tasks for multiple managers, recorded and distributed meeting notes and action items, created travel plans, filed expense reports and interfaced daily with customers