Emily Harness Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Leeds, England, United Kingdom

A student ambassador for the Leeds University Business School, offering advice to prospective students and their parents.Key Responsibilities: - Supporting Leeds University Business School in admission and marketing activities.- Organising group tours and participating in Open Days and Virtual Events

Leeds, England, United Kingdom

Developing strategy as part of a team to design and grow the Middle-Ground Network. A network aiming to create a sense of community for younger mature students at the University of Leeds. Since we started the network last year, it won three University of Leeds Partnership Awards. Key responsibilities:Strategy - I helped design the structure of the network including the name of the network, how the network should grow, who the network should be targeted to and how we would collect feedback to improve the network. Marketing – I wrote promotional emails, and also used Canva to create and publish Instagram and Facebook social media posts. Event planning and organisation – I conducted risk assessments for network events, liaised with relevant organisers/venues, hosted events and photographed them for promotional uses. I also used Google Forms to create event registration forms and monitor the popularity of events.Teamwork – I attended weekly meetings in-person and on Microsoft Teams, coordinated with colleagues to ensure brand consistency in our marketing.

York, Uk

Provided outstanding customer support to customers during their onboarding experience. Key responsibilities: Customer Support - I provided rapid customer support to customers through a range of channels including email, telephone and Intercom. I conducted product demonstrations for both new and existing customers. Furthermore, I utilised Intercom to craft self-help resources like informative articles and pre-saved responses, enhancing our customer service capabilitiesFeedback - I documented feature requests and customer feedback. I attended monthly meetings where customer needs were prioritised and we decided on an action to solve this. For example, I created a resource to explain how government holiday entitlement is calculated. Analytics - I used intercom analytics to measure my performance and track my development. Training and Learning - I identified a lack of mathematic understanding within the team, prompting me to create a mathematical guidance document. This document aims to help others easily carry out essential calculations.Sales - I highlighted potential business leads and supported their transfer to dedicated sales teams.Strategy - I helped design the new 'onboarding' department within the business. This included setting the departments purpose, contributing towards an action plan and identifying skills I needed to develop to better onboard customers.

York, Uk

Assisting customers in the technology department. This role included advising customers on the most appropriate product for their needs, upselling products and add ons and answering technical support questions. Key Responsibilities:Customer service - I provided exceptional customer service to customers, offering excellent support and tailored recommendations to address needs, actively contributing to department/branch KPI.Flexibility - Although primarily located in the technology department, I also worked flexibly across different departments and business units to meet customer and business needs. In addition, I temporarily relocated to Waitrose & Partners during a COVID-19 lockdown.Self development - I constantly improved my knowledge of current and new technology products. To facilitate this learning I scheduled time with product specialists and used online training opportunities.Team work - I worked closely with colleagues in the technology department, other departments and the John Lewis customer centre service centre to provide a good service for customers.

United Kingdom

Temporary redeployment to Waitrose during the COVID-19 lockdown.

Exchange Year

Bachelor Of Arts - Ba, Business Management (International)

Year 2: first class Year 1: first class

A-Levels, Business Studies (A*), Politics (A*), Economics (A), Core Maths (A) And Epq (A*)