Emily Hazzard Email & Phone Number

- Lead community-driven product development through diverse engagement strategies, coordinating publisher working groups, facilitating ad hoc workshops, and managing a repository of development ideas. - Collaborate with the Product team to develop and execute the Product roadmap, balancing immediate customer needs with long-term vision.- Implemented comprehensive systems and workflows to manage initiatives, release notes communication, and stakeholder engagement.- Facilitate cross-functional team coordination across platform, architecture, design, and delivery teams for major product initiatives, ensuring cohesive development of new infrastructure.- Implement pragmatic performance measurement practices, combining quantitative data analysis with qualitative community feedback to assess product success and drive continuous improvement.- Present at industry events to engage the broader scholarly publishing community.

- Spearheaded the design and implementation of a platform development request process.- Led cross-functional collaboration for new product development, navigating complex, multi-stakeholder environments while balancing diverse requirements with technical feasibility to create viable MVPs.- Developed and operationalized a Business Analyst Competency Model, aligning the BA function with organizational values, standardizing performance evaluation, and improving BA retention. - Championed the BA Community of Practice, fostering knowledge sharing and professional growth.- Authored comprehensive technical documentation, bridging the gap between technical and non-technical stakeholders and enhancing product understanding across diverse audiences.- Facilitated community working groups and strategic customer meetings, conducting user research to gather actionable insights and inform product development decisions.- Analyzed and refined product-level requirements for platform projects, translating strategic vision into actionable plans and technical designs, while driving consistent communication around current and future product plans across all stakeholder groups.- Pioneered the use of AI tools within the Product team to enhance efficiency in brainstorming, requirements documentation, KPI development, and user research analysis.

Charlottesville, Virginia Area

- Led multiple complex, multi-year strategic initiatives, implementing robust risk management and change order processes to maintain project goals and timelines.- Leveraged technical knowledge to gather comprehensive requirements and interface effectively with technical teams, creating consolidated resource repositories to enhance project visibility and communication.- Developed and led the BA mentorship program, conducting regular one-on-ones and shadowing sessions with junior team members to accelerate learning and foster team growth.- Received the Silverchair Spotlight award for exemplary leadership and project management.

Led complex software projects from requirements gathering through delivery, excelling in cross-team collaboration, conflict resolution, backlog management, and user acceptance testing, while ensuring alignment with stakeholder needs and project goals.

Charlottesville, Virginia Area

Developed foundational skills in requirements gathering, user story creation, and cross-team collaboration, contributing to product development and smooth product launches while building expertise in assigned projects and feature areas.

Charlottesville, Virginia Area

Managed comprehensive support for academic and scholarly STM publishing customers, serving as primary point of contact for key clients, troubleshooting complex technical issues, and acting as a subject matter expert on product features while consistently meeting service level agreements.

Designed and optimized ETL processes and database-to-application integrations for a market-leading training and compliance company, authoring SQL procedures and providing expert database support to enhance cross-team collaboration and streamline product development workflows.

San Francisco Bay Area

- Acted as main point of contact for e-commerce and hospitality accounts- Managed and redeveloped product spreadsheet, consolidating and standardizing product specifications- Systematized inventory checks between multiple warehouses - Resolved shipping issues, including meeting complex international shipping requirements - Guided online retailers through onboarding process- Traveled to Las Vegas and High Point furniture markets

- Wrote product copy and blog posts- Set environmental standards for products, requiring knowledge of green manufacturing methods in order to critically assess manufacturers’ claims- Traveled to Americasmart in Atlanta, GA and High Point, NC, where responsibilities included scheduling, prioritizing time in showrooms and identifying design trends

Charlottesville, Virginia Area

Processed shipments and priced items on a daily basis. Analytical responsibilities required data entry into POS system, maintaining the company’s e-commerce site, communicating with manufacturers to troubleshoot problematic orders, creating and dispersing monthly revenue, tax, and gift card balance reports, and research for currency conversion. Creative responsibilities included photographing items for online sale, using Adobe Photoshop, Adobe InDesign C5, and Vertical Response to design and implement email marketing campaigns, and publishing weekly content on social media accounts.

Charlottesville, Virginia Area

Worked 20 hours a week. Responsibilities included serving as head Music Editor, blog management, writing, scheduling, and publishing articles, soliciting articles, communicating current projects and goals with other interns, and copyediting.