Emily Heyl, Mba Email & Phone Number

Cincinnati, Oh, Us

• Create technology strategy & vision for the sales portfolio of IT Salesforce solutions that enable the sales & quoting processes.• Own the product roadmaps for Salesforce Sales Cloud & Salesforce CPQ domain, ensuring that product roadmaps are goal oriented,communicate delivery commitments and technical innovations planned for future.• Lead the planning, prioritization, and refinement of the product backlog to deliver the highest value features in close partnership with crossfunctional team of engineers & architects and business stakeholders.• Deliver a new streamlined quoting solution with Salesforce CPQ to the sales team of over 600 sellers to improve user experience and increasespeed of sales.• Manage the work and throughput for a team of 10+ onshore and offshore developers, architects, and quality assurance engineers.• Groom product backlog including writing epics, features, & user stories with measurable success acceptance criteria.• Lead product demos, testing and feedback sessions as needed with end users in sales.• Monitor work orders, bugs & known issues to identify trends and prioritize fixes for assigned domain.• Ensure alignment of Salesforce resources with strategic IT objectives, through cross-departmental collaboration & utilization of Agile methodologies & Azure Devops for story & task management.

Cincinnati, Oh, Us

• Led the technical Salesforce team through the implementation of the Salesforce CPQ quoting tool to replace a custom, in-house quoting tool.• Directed a cross-functional team of 10+ in software development to architect and deploy an end to end Salesforce CPQ solution that enhances& streamlines the full quote-to-cash process.• Collaborated with middleware and billing pods to ensure testing of new workflows delivers value through the end to end quote to cashprocesses.• Lead the planning and prioritization of epics for the Quoting Agile POD(s), ensuring high say/do ratio on all commitments.• Managed the work and throughput for a team of onshore and offshore developers, architects, and quality assurance engineers.Maintained, refined, and prioritized the product backlog to deliver the highest value features in close partnership with cross-functional teamof engineers & architects.• Groom product backlog including writing epics, features, & user stories with measurable success acceptance criteria.• Lead product demos, testing and feedback sessions as needed with end users in sales.• Drive Agile ceremonies for your Agile POD(s): including planning, refinement, demos, and retrospectives.

Cincinnati, Oh, Us

• Manage multiple teams of 10-14 associates at a time with varying responsibilities, including continued ownership over the new client submission team, as well as general ledger accounting specialists, and time migration implementation consultants.• Acted as a key leader for the department's implementation of a new project management solution & upgrade to Salesforce Lightning, including partnering with 3rd party consultants to gather requirements, implement, test, and roll out solution for 200+ associates.• Owned User Acceptance Testing for the department for the upgrade to Salesforce Lightning, including testing all functionality and providing feedback to consultants and developers, as well as organizing all business feedback.• Worked as the sole business owner for the data migration between Cloud Coach platform and Salesforce Lightning upgrade, partnering with Salesforce developers and admins daily to successfully migrate over 10,000 data points with <5% error.• Collaborate with Product Development/IT to understand Paycor’s Time product capabilities and translate to Time Migration team to successfully assign out and migrate clients from 3rd party Time software to Paycor’s in house Time software.• Continue to act as a Salesforce.com Lightning subject matter expert for both internal Salesforce teams and business leaders to ensure adoption and understanding on the new platform.• Implement internal improvement efforts and process efficiencies within teams to increase production capabilities and cut waste

Cincinnati, Oh, Us

• Managed a team of associates responsible for reviewing and accepting all new client submissions for Paycor, handling volume of 1,000+ records per month.• Partnered with the Sales organization to ensure accurate client submissions for Implementation.Cultivated relationships with Client Support and Implementation leadership to continuously define and update business processes for the variety of products and records needed to implement a new service within the business.• Led a subset of managers through an initiative involving new processes and tools for assigning work within the department based on complexity and effort, to significantly improve the balance of capacity across associates.• Analyzed key metrics to assess team performance and sales performance to recognize trends and make changes to maximize productivity and efficiencies.

Cincinnati, Oh, Us

• Acted as liaison between the business customer and IT/development teams to successfully capture & document business requirements and implement solutions that improve business process• Played a key role in the development and execution of a full departmental re-design, including defining new business process, re-structuring of associates and teams, and determining appropriate segmentation of work• Outlined and documented a transformed end to end Implementation business process in the form of a placemat to enable all associates to adopt and understand the new process• Owned and monitored the new business process for 6 months following the roll out, including process support meetings with managers and governing/approving all requested process changes• Managed groups of business testers for the roll out of various technical solutions in Salesforce• Assumed Paycor ownership of the Cloud Coach 3rd party vendor relationship including multiple upgrades • Served as a Salesforce.com and Cloud Coach subject matter expert including the identification and solutioning of a major project creation performance issue• Created new standard reports and dashboards for Implementation and acted as an expert Salesforce.com and Cloud Coach resource for all management with work queue reporting

Cincinnati, Oh, Us

• Managed and trained a team of resources to successfully complete high priority projects during peak season• Developed and executed a 12 week plan to enhance employee engagement during peak season, receiving over 90% participation from 100+ employees• Utilized root cause analysis on 50-200 page payroll registers to find discrepancies and identify solutions for the high revenue team• Completed a variety of employee change and set up tasks within multiple systems and databases efficiently and effectively to maintain client satisfaction and data accuracy

Cincinnati, Ohio, Us

• Created a new 300-student database to allow for more accuracy and efficiency in handling all student data• Developed a payment system to organize and control the money flow of approximately 2,500 tuition payments per year, leading to a 100% collection rate for the 14/15 school year, a dramatic increase from the previous year• Identified and updated data file inefficiencies to improve the business department processes

Cincinnati, Ohio, Us

• Expanded the North America onboarding toolkit to 4 global regions to deliver a smooth transition for new hires• Developed a plan to increase associate utilization of the onboarding tool and to improve HR managers’ involvement• Established strong relationships with HR managers across the globe to ensure onboarding was consistent across business units and maintained within the regions• Led the process to update the Business Continuity Plan ensuring easy accessibility instructions for key managers to maintain business productivity in case of a disaster, achieving 100% compliance from key leaders in the business• Managed the Myers-Briggs program for over 300 employees to enable diversity of personality styles and to create more efficiency between managers and direct reports, completing over 20 group verification sessions • Improved work life balance by planning and leading multiple health and wellness activities to engage and encourage employees to live a healthier lifestyle, receiving outstanding feedback from attendees and senior managers

Cincinnati, Ohio, Us

• Managed all pool operations including membership sales, chemical & water maintenance, staff schedules, and cleanliness of restrooms & pool deck while upholding OSHA standards• Developed a swim lesson program including over 50 children with varying swimming abilities and instructed swim lessons in groups of 5-7 children, keeping a patient and level head to enable the children’s progression• Enforced an educated staff to ensure a proactive and preventative environment with reduced emergencies• Practiced interpersonal and communication skills to promote exemplary customer service to over 100 members to exceed the neighborhood’s high expectations and maintain the pool’s high attendance

Chicago, Il, Us

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (Bs), Business Administration And Management, General