Emily Hicks Email & Phone Number

Cardiff, Wales, United Kingdom

Newport, United Kingdom

The Acorn Group is an award-winning specialist recruitment and training provider with 40 locations across the UK. We are the UK subsidiary of Synergie - Europe’s 5th largest recruitment firm and 15th largest globally, with approximately 700 offices across Europe, Australia and North America with a group turnover of €2bn.

Cardiff, United Kingdom

• Addressed customer issues to ensure quick and successful resolution.• Conducted trend analysis to identify upcoming and seasonal trends and anticipate customer demands.• Strengthened operational efficiencies and traceability, developing organisation systems for financial reports, schedules, inventory control and merchandising.• Maintained store appearance, including store lay out and re-merchandising.• Proactively identified and solved complex strategy problems that impacted… Show more • Addressed customer issues to ensure quick and successful resolution.• Conducted trend analysis to identify upcoming and seasonal trends and anticipate customer demands.• Strengthened operational efficiencies and traceability, developing organisation systems for financial reports, schedules, inventory control and merchandising.• Maintained store appearance, including store lay out and re-merchandising.• Proactively identified and solved complex strategy problems that impacted sales management and business direction.• Recruited, interviewed and hired individuals which would bring passion and dedication to the Hollister team.• Oversaw daily operations of store, including inventory control, cash-handling and assisting customers.• Managed team of 80 employees, overseeing the hiring, training, and professional growth of employees.• Conducted business walk throughs to District and Regional company managers to address strengths and opportunities within the store.• Mapped out store updates with strategic business minded and current trend decisions in mind.• Participated in weekly conference calls with other stores in the district to track goals and discuss the weeks opportunities and highlights. Show less

Bath, United Kingdom

Before being promoted to assistant manager at Hollister Co, I underwent 10 weeks of training in the Bath Southgate store. This training process allowed me to obtain many skills which I then developed and enhanced upon into my assistant manager role.

Cardiff

• Communicated product value, quality and style to educate and entice potential customers.• Organised and stocked merchandise to keep necessary levels for sales demand.• Received and processed product returns.• Accepted and processed cash, card and mobile payments.• Met customers and offered assistance with selecting merchandise, finding accessories, building outfits and completing purchases.• Fostered relationships with customers to expand customer base and enhance loyalty… Show more • Communicated product value, quality and style to educate and entice potential customers.• Organised and stocked merchandise to keep necessary levels for sales demand.• Received and processed product returns.• Accepted and processed cash, card and mobile payments.• Met customers and offered assistance with selecting merchandise, finding accessories, building outfits and completing purchases.• Fostered relationships with customers to expand customer base and enhance loyalty and retention.• Communicated with customers as soon as issues arose to immediately determine resolution before problem escalated. Show less

Maendy Primary School

• Organised activities to drive social, emotional, physical and intellectual development.• Worked with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.• Supervised students in areas such as the refectory, library and playground.• Tutored students individually and in small groups to reinforce learning concepts.• Organised and distributed learning materials like homework, textbooks, and classroom supplies.•… Show more • Organised activities to drive social, emotional, physical and intellectual development.• Worked with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.• Supervised students in areas such as the refectory, library and playground.• Tutored students individually and in small groups to reinforce learning concepts.• Organised and distributed learning materials like homework, textbooks, and classroom supplies.• Drove social, emotional, intellectual, and physical development through age-appropriate activities.• Fulfilled multiple duties, including tutoring maths and english, and grading homework and tests.• Planned and organised a school trip. Show less

Geography Bsc (Hons), Geography, 2:1

Geography- B, Mathematics- B, Biology- C