Emily Jackson Email & Phone Number

Carmel, Indiana, United States

Acting as a pivotal liaison for the Director of Operations and the Production department, I ensure seamless administrative coordination and foster clear, effective communication between individuals, teams, and vendors.• Conceptualized, launched, and oversee a companywide monthly newsletter, achieving a 77.1% increase in click-through rate by strategically blending engaging design, audience-tailored content, and data-informed storytelling.• Design and write internal communications for special events and employee recognition programs, including coordinating the "WOW" kudos section, designing custom posters for milestone employee presentations, and promoting special employee events that foster a positive work culture.• Developed and implemented the organization’s standardized PowerPoint templates, including master slides, custom color palettes, and fonts, to enhance brand consistency and streamline presentation creation.• Boosted operational efficiency by standardizing meeting setup, elevating project workflows with improved checklists, and centralizing administrative tasks, allowing field personnel to focus on core responsibilities.• Conducted rigorous data analysis on over 200 projects, identifying errors and inaccuracies and confirming orders to prevent job delays and budget overages.• Coordinate ongoing all-company meetings, employee social events and community service opportunities.• Additional special projects are assigned that utilize my strengths in Word, Excel, PowerPoint, Canva, Google Workspace, researching and process improvement.

Carmel, In

As the corporate office administrator within the Facilities Department, I collaborated in a team-oriented office environment and provided excellent customer service to Allied employees nationwide.• Cross-functional collaboration with all levels of the organization in a professional manner.• Researched, generated, and formatted spreadsheets, reports, and presentations, ensuring clarity and alignment with company standards.• Spearheaded the successful eight-month implementation of a new corporate shipping program across 12 locations, directly supporting around 200 users. Orchestrated 15 group training sessions, developed comprehensive instructional materials to improve user accuracy and eliminate future audit fees, and delivered tier 2 tech support. The initiative resulted in an annual ROI of $20K for the company.• Performed tasks related to handling supply questions, tracking inventory, ensuring availability of products, managing accounts, training, mailroom management, promotional shipments, creating reports, budgets, presentations, special project management, and order fulfillment.

Established the contract role at Allied Solutions, acting as the key contact for Sharp technology nationwide and introducing processes that ensured lasting success and efficiency.• Managed service, supply, and training needs for 43 copy machines at all Allied Solutions office locations.• Designed comprehensive training guides and resources to effectively train incoming site representatives.• Earned recognition for friendly, positive customer service, strong work ethic, and professionalism through “President’s Club” award, 2013.

Department floater responsible for covering site representatives' responsibilities at 10 locations around Indianapolis at a moments notice. Handled service and supply needs along with various office duties, as requested.

Carmel, In

Coordinated details and paperwork between multiples groups (clients, vendors, 3-12 servers, culinary staff and guests) that resulted in successful special events with excellent customer service.

Carmel, In

Provided training and supervision of servers as requested, while continuing to perform serving duties with a high level of customer service during special events.

Carmel, In

Prepared for, served and reset after special events while maintaining high levels of customer service.