I am a highly self-motivated and driven individual who has exceptional collaboration and people management skills. I am an experienced senior leader and manager with a track record of motivating teams to succeed and can adapt my style dependent on individual’s needs to ensure everyone performs at their best. I have delivered a range of projects with partners and volunteers.I am principally aligned to ‘not for profit’ ideals and a desire to have a positive social impact. I have excellent communication skills and have worked at strategic and operational levels. I have strong partnership working skills and have the ability to influence and negotiate with stakeholders of all types (internal and external).
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Operations ManagerKinship WorksTaunton, Gb
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Head Of Delivery And OperationsConnected By Data Apr 2023 - PresentUnited Kingdom -
AssociateSenseia Oct 2023 - Present -
Service Delivery Manager For Exeter, Teignbridge And East DevonLibraries Unlimited South West Sep 2020 - Apr 2023Devon, England, United KingdomProviding operational and strategic leadership across all of Libraries Unlimited libraries. My role focuses on leading change to ensure that communities are engaged and involved, whilst libraries deliver the best possible customer experience; empowering staff; building strong and effective partnerships and supporting the ambitions of Libraries Unlimited as an innovative, sustainable, high performing charity. -
Centre ManagerLibraries Unlimited South West Sep 2016 - Sep 2020Exeter, United KingdomOverall responsibility for the running of Devon Centre Exeter including staffing, customer service and building issues. Responsible for profile building of the library and the services offered within the City and beyond. Led the team awarded winner of the Civic category at the 2019 Exeter Living Awards.
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Senior Supervisor: Operations At Exeter LibraryLibraries Unlimited South West Dec 2013 - Sep 2016Exeter, EnglandDay to day responsibility for frontline staffing rotas, customer service, security, health, safety and wellbeing and ensuring all operational processes are undertaken efficiently and effectively. Direct responsibility for managing / supervising a team of Customer Service Assistants in Devon’s flagship library.
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Engagement And Volunteers OfficerOffice Of The Police And Crime Commissioner For Devon, Cornwall And The Isles Of Scilly May 2013 - Dec 2013Endeavour House, Pynes Hill, ExeterResponsible for developing and delivering the OPCC's community engagement strategy and plan, including attending face to face events, public speaking and raising awareness of the organisation. This includes managing the relevant budget for delivery. In 2013 we spoke to over 3,000 people face to face about their policing budget priorities (double that of the preceeding governance body).NB: The OPCC is the replacement for the Police Authority and my service has been continous since October 2009 although roles have varied. -
Acting Staff OfficerOffice Of The Police And Crime Commissioner For Devon, Cornwall And The Isles Of Scilly Nov 2012 - May 2013Providing comprehensive, confidential, executive level support and information to the Police & Crime Commissioner including actively supporting and advising the PCC (within the boundaries of the role), undertaking research and drafting position papers on key issues, quality assuring, filtering and summarising communications addressed to the Police and Crime Commissioner, drafting responses to complex and bespoke correspondence, managing a creative diary of events and meetings that support the delivery of the PCC’s manifesto, including briefing and preparing the PCC.
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Community Engagement Lead/Policy OfficerDevon And Cornwall Police Authority Oct 2009 - Nov 2012Pynes Hill, Exeter, DevonAs community engagment lead I am responsible for developing and delivering the Authority's community engagement strategy and plan, including attending face to face events, public speaking and raising awarness of the organisation. This includes managing the relevant budget for delivery. In 2011 we spoke to over 1,500 people face to face about their policing budget priorities.The next eight months see a period of massive transition to a new policing governance process. During this change project my portfolio now includes communications and informing the general public and partner agencies of the changes, and building relationships for future working.
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Community Justice Business AnalystDevon And Cornwall Criminal Justice Board Nov 2006 - Oct 2009Performing the role of Project Manager on the local delivery of a central Ministry of Justice Programme – Community Justice.This includes:* development and maintenance of key project documentation including a risk register* maintaining the budget* reporting directly to the Senior Responsible Officer and providing updates to the multi agency project steering group, and attending national project managers meetings to share best practice* ensuring delivery at an operational level through multi agency forums* undertaking evaluations, analysing data and seeking to improve results based on findings
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Policy OfficerDevon And Cornwall Constabulary Oct 2004 - Apr 2008Writing of policies and procedures. This involves co-ordinating research and actions on many issues simultaneously
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Library Assistant / Weekend Library ManagerEssex County Council Jun 1998 - Oct 2004Chelmsford Central LibraryDealing with members of the public, shelving books, processing returns and issues, working a switchboard, and other stock maintenance. Managing a small team running Essex’s busiest library at weekends. -
Communications And It Support AssistantNottingham Trent University Sep 2001 - May 2003Main CampusProviding sole point of contact in evenings on IT help desk for the university students and staff.
Emily Macaulay Mbe Education Details
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Mass Communication/Media Studies -
Criminology And Sociology
Frequently Asked Questions about Emily Macaulay Mbe
What company does Emily Macaulay Mbe work for?
Emily Macaulay Mbe works for Kinship Works
What is Emily Macaulay Mbe's role at the current company?
Emily Macaulay Mbe's current role is Operations Manager.
What schools did Emily Macaulay Mbe attend?
Emily Macaulay Mbe attended The Nottingham Trent University, University Of Leicester, University Of Essex.
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