Emily Kelly Email & Phone Number

Foster City, California, US

• AI Center of Excellence – Coupa’s Centralized Data Science Team
• Overseeing data exploration, prioritization, execution, and release of AI-driven data products
• Managing the release of a leading Generative AI solution in 2024 Spend Guard – Coupa’s Fraud Detection Product
• Responsible for end-to-end success of Spend Guard, Coupa’s AI-Powered Fraud Detection product that identifies suspicious spend patterns across customer spend
• Worked with Marketing, Sales, and UX Research to identify product messaging gaps, release updated marketing materials, and propose new product pricing and packaging structure
• Reduced volume of customer alerts about suspicious spend by 44% by releasing an update to the user experience and underlyng algorithms

Foster City, California, US

• Launched item pricing intelligence to enable new competitive insights
• Performed competitive analysis for expense receipt processing capability to build long-term support strategy
• Oversaw iterative customer-driven design process to support Sourcing freight benchmarks

Chicago, Illinois, US

• Product consultant for a transportation data foundation product at Nike
• Designed multi-year product strategy and developed cross-functional teams to promote alignment, visibility, and prioritization
• Translated strategic priorities and stakeholder needs into product requirements for quarterly planning
• Led scrum ceremonies as scrummaster and product owner until open roles were filled

New York, NY, US

• Product owner for global mobile receipt capture product- responsible for prioritizing countrydeployments and platform enhancements with Product Leadership
• Led development of deep learning model to improve platform scalability
• Managed one project manager, who was responsible for collecting local deployment requirements across ten countries

New York, NY, US

• Led product development and deployment for Nielsen's first internal chatbot, which reduced inbound call volume by 10% for a New Zealand and Australia helpdesk
• Launched mobile machine learning receipt capture platform to measure sales at non-cooperatingretailers. Expanded mobile capability to three countries
• Scrummaster for R&D team building an augmented reality global survey mobile app
• Received SAFe Scrum Master certification

New York, NY, US

• Led projects to modernize vendor field data collection methods in US and Canada retail stores
• Improved process for large FMCG client project to reduce field collection costs by $50k

New York, NY, US

• The Emerging Leaders Program provides four six-month rotations, focused on driving operational improvements, delivering productivity, and leadership development. Rotation 4: Analytic Framework Consultant
• Collected client requirements to redesign a major FMCG client’s databases and helped team deliver project two months earlyRotation 3: Coca-Cola Global Client Services Lead
• Managed deployment of new MicroStrategy data visualization pilot to Coca-Cola clients, collected client feedback, and debugged technical issuesRotation 2: Consumer Panel Services Operations Manager
• Established demand management process to size and prioritize client requests Rotation 1: Order Analysis Process Improvement Lead
• Led cross-functional team to simplify client ordering process and reduce order reworks by 30%

Evanston, Illinois, US

Ada, Michigan, US

Built SharePoint tool to prevent global team communication issues that cost the company $3MM in January-June 2013

Chicago, US

Bachelor’S Degree, Industrial Engineering

Education record