Renewals Account Manager
CurrentBuilt and maintained strong customer relationships with 200+ customers ranging in the SMB, MM, ENT business unitsUS-Based Renewal Manager responsible for executing contract renewals and upsell opportunities, leading to retention and added ARR goalsArticulated new product updates to customers Scoped new opportunities based on customer needs to create more revenue Built and created the process of the "Self-Serve" segment, which changed the Customer Success business structureLed Customer Office Hours that communicated the value of the tool