@Sliceof.Emi is a digital diary with a focus on storytelling, highlighting the gentle life appreciation. This is a practical application of academic and creative skills to build a personal online presence.- Plan and create compelling content using CapCut and Creator Study to ensure consistency and timely release of short-form videos aligned with personal and audience interest on TikTok, Instagram and Facebook Reels, and YouTube Shorts.- Conduct research on current trends and platform algorithm changes within the niches and monitor social media analytics to trace insights and track performance for continuous improvements and growth.- Build and engage with a growing audience by utilising social media affordances, fostering a community of loyal followers.

The HiQ Peer Concierge role, under Student Services and Wellbeing - Administrative Division provides university-wide peer-to-peer service across the student life cycle.- Serve as the initial point of contact for student inquiries at HiQ, handling communications through phone, email, live chat, and in-person interactions.- Provide comprehensive peer-to-peer support and guidance, enhancing the overall student experience at QUT.- Navigate multiple information systems with a high level of digital literacy, ensuring accurate and timely responses to inquiries.- Work in a fast-paced environment, demonstrating adaptability and a strong customer service ethic.- Contribute positively to team culture, embodying QUT values, and fostering an inclusive, safe, and respectful campus environment.- Support various university operations, playing a pivotal role in student success, retention, and completion initiatives.

QUT Guild is the student union on campus representing the QUT student body, acting as the voice and support for all students.- Provided daily administrative support to ensure smooth operation of the marketing team to streamline promotions of student services and events, coordinating improvements from students’ feedback and social media metrics.- Produced high-quality engaging and persuasive graphic, video, and EDM marketing materials to effectively engage target audiences.- Assisted in proofreading artwork and content to ensure accuracy and quality.- Developed and executed creative strategies for promoting events, clubs, and societies to enhance participation.- Promoted wellbeing, and legal support services, ensuring that students are aware of available assistance.

VietQ is QUT Vietnamese Students Association existing to promote cultural exchange through events and workshops, creating a sense of community and belonging among international students.- Managed social media channels including Facebook, Facebook group, and Instagram to ensure cohesive and impactful brand messaging.- Addressed online inquiries regarding membership perks, event information, and international student assistance.- Developed high-quality and effectively content using Canva and Adobe Photoshop to drive online engagement and brand awareness in coordination with Design and Event teams, maintaining a stable engagement and following monthly growth.- Monitored user engagement, provided detailed analysis, and developed strategic initiatives to enhance event participation and inform continuous improvement of social media presence.

Your Tree Mascot project is a non-profit initiative by Leaves For Life team competing in Dirt For Green Kids Challenge 2022 as part of Design for Change Vietnam, sponsored by OMO Vietnam, focusing on educating youths about the importance of protecting and preserving nature. - Managed social media channels, answered inbox enquiries, and arranged tree donation appointments.- Coordinated production of creative works using Adobe Photoshop, Illustrator, and Premiere Pro and scriptwriting, ensuring successful delivery during the competition.- Mentored youths in written communication, public speaking, and camera interaction to enhance communication skills and confidence. Successfully assisted the team in becoming brand ambassadors for the Green Generation Summit 2022.

- Welcomed and assisted visitors in person or on the telephone; addressing or referring inquiries effectively to the appropriate team members.- Scheduled appointments for customers, coordinating with various teams to ensure efficient time management and optimal customer service.- Documented and communicated actions and irregularities to ensure seamless continuity among work teams, maintaining detailed records and logs for future reference.- Initiated outgoing calls and recorded messages; executed accurate data entry tasks to update and manage customer and operational databases.- Operated and maintained EFTPOS machine, facilitating secure financial transactions and troubleshooting issues to minimise downtime and ensure customer satisfaction.- Managed front desk operations, handling a high volume of inquiries and providing exceptional customer service to all visitors and callers

- Delivered online Intermediate IELTS tutoring, covering academic skills in reading, writing, listening, and speaking to enhance students' proficiency in all areas.- Crafted comprehensive lesson plans to effectively utilise the full duration of each lesson, ensuring a balanced and thorough approach to IELTS preparation.- Executed lessons using a variety of teaching styles and techniques, adapting to the content and individual learning needs of each student to maximise engagement and comprehension.- Administered assignments and tests to assess students' mastery of the material, providing feedback and adjusting lessons accordingly to address areas of improvement.- Incorporated multimedia resources and interactive activities to enrich the online learning experience and maintain student interest.- Collaborated with students to set realistic goals and develop personalised study plans and tracked student progress, motivating them to achieve their desired IELTS scores by actively participating.

Private work integrated learning with Ms Lien Phuong Tran – SEA Digital Marketing Expert, specialised in market research and consumer behaviour. - Provided general administrative support, including scheduling meetings, managing calendars, and handling correspondence including providing detailed meeting notes and comprehensive strategic summaries.- Prepared PowerPoint presentations tailored to clients’ requirements and individual projects branding guidelines, enhancing clarity and impact of presentations.- Conducted market research and handled documentation for market visits, gathering valuable data on customer preferences, competitor activities, and industry trends.- Assisted in the preparation and management of project documents, ensuring accuracy and timely completion.

- Delivered fine dining wait service, ensuring a high-quality dining experience by taking orders, communicating order details to Kitchen Staff, and delivering food and beverages promptly and accurately.- Prepared tables by setting up necessary items, maintaining cleanliness and organisation in the dining area, cleaning up after customers, and resetting tables for the next service.- Greeted and escorted customers to their tables, providing a warm and friendly first impression, and monitoring customer satisfaction by addressing any concerns or special requests promptly and courteously.- Recommended menu items, providing additional information about portions, ingredients, and potential food allergies to ensure customer satisfaction and safety.- Managed reservations and seating arrangements to optimise dining room flow, and collaborated with colleagues to ensure smooth service operations- Adhered to health and safety standards, ensuring all hygiene and sanitation practices were followed to maintain a safe dining environment.