Emily Kleinburd Email & Phone Number

Greater Denver Area

Manage the entire product lifecycle in the South Pacific Region for Natural Habitat Adventures. Responsible for trip revenue, profitability, growth, sales presentations, guest satisfaction, partner relations, logistical planning, emergency response, marketing accuracy, and all other operational oversight.• Develop product with a focus on value; assessed business needs to create product that added $2 million in revenue in 2024, exceeding revenue projections• Supported the Sales team to generate revenue 7.2 million dollars in revenue, which is $500k over projections for the region I manage• Create and regularly present product overview presentations to 150+ people, including the CEO, VP of Sales, CFO, and Operations Leads• Develop and manage over 50 partner relationships globally, fostering authentic collaboration and trust• Oversee and manage the entire product lifecycle from conception to delivery, encompassing extensive research, itinerary and partner development, contract negotiation, trip pricing strategies, growth projections, and inventory management• Implement continuous improvement strategies based on client feedback, resulting in significant revenue growth across key destinations• Lead training sessions on custom internal software with live demos and walkthroughs• Maintain average client satisfaction scores of 9.49 on all products• Negotiate terms of service and rates with partners, ranging from large corporate entities to small local businesses. Review contracts meticulously, ensuring alignment with organizational objectives and legal compliance standards

Denver Metropolitan Area

• Orchestrated, coordinated, and successfully implemented program operations for 9 distinct itineraries across North and South America, generating an annual revenue exceeding $6 million, with an exceptional average profit margin of 46.25%.• Oversaw inventory management and facilitated product expansion initiatives, collaborating closely with marketing and sales teams to strategize and ensure alignment with ambitious growth projections.• Spearheaded the groundbreaking World’s First Zero Waste expedition in Yellowstone National Park, conceptualizing, organizing, and effectively communicating a comprehensive waste reduction strategy to guide our team and guests in refusing or diverting all encountered waste during travel.

Denver Metropolitan Area

• Managed the creation, storage, and communication of departure specific information for all trips in the field, including arranging accommodations, meals and activity scheduling, reviewing guest details, and delivery of materials to field partners around the globe.• Led a project to create a hotel inventory management system that saved hours and reduced work for sales and ops teams.

Greater Denver Area

• Cold called reporters and sent hundreds of pitch emails out to place stories in news outlets for clients such as Crocs, Chipotle and Comcast• Landed placements in target news outlets such as The Denver Post, 9News, Denver7, Elle Magazine, Women's Health, and more• Able to secure stories with Tech Editors for Comcast, explaining technical aspects of services or upgrades• Promoted from Assistant Account Coordinator to Account Associate to Account Executive.

Bachelor Of Arts (B.A.), Psychology, Political Science

Activities and Societies: Varsity Field Hockey, Psi Chi Psychology Honors Society, Student Athletic Advisory Committee, The Gettysburgian.

Education record

IFSA-Butler study abroad program, University of Queensland, Australia, Feb-June 2012

Education record

Activities and Societies: Varsity Field Hockey, Varsity Lacrosse, Best Buddies International