● Collaborated with product marketing teams and key stakeholders to develop and execute portfolio marketing plans. Facilitated communication and decision making across the global marketing teams as a liaison● Fostered a unified global team dynamic throughout the organization utilizing internal communications, messaging, and team building activities● Managed budgets effectively to support key product marketing initiatives and meet business goals. Constructed compelling investment cases to secure incremental requests● Streamlined meeting rhythms and executive interactions, including leadership meetings, offsites, and all-hands gatherings. Continuously prioritized and reconciled stakeholders to provide leadership with strategic breathing room

● Manage email marketing programs, including customer journey strategy, content, audience segmentation, testing, and email deployment using Salesforce Marketing Cloud ● Optimize efforts to capture and convert leads through email and multi-channel approaches● Collaborate with the content and website teams to optimize and increase conversion rate● Develop personalized Customer Experience email journeys in conjunction with a customer portal● Manage project priorities, strategies, timelines, and company expectations● Supports projects associated with outside vendors, tracking budgets, timelines, and quality standards

● Managed creation and implementation of new intranet for 3K users● Created and published company news and updates to engage users across 100 locations● Project managed and oversaw the implementation and training of three customer satisfaction surveys● Analyzed net promoter score feedback to identify gaps and areas of business improvement

•Establish FMLA claims; tracks and codes documentation in accordance with internal workflow processes •Analyze FMLA claims to determine eligibility and certification in compliance with state and federal regulations•Identifies action plan; determines benefits due; and makes timely case decision based on service expectations set by the client•Communicates decisions and on-going expectations with claimants and clients

•Updating and maintain University database •Provide office support to Institutional Advancement Staff •Assist with Donor Events

•Assisted and coordinated the new brand rollout•Promoted and advertised brand kick off events•Completed various administrative tasks

•Responsible for the planning and execution of large promotional events within the mall•Assisted with the planning, preparation and implementation phases of Toddler Tuesdays•Supported and fulfilled subscriptions for Mall Advertising

I was responsible for updating social media, scheduling daily posts for each site, also researched articles to engage the audience on social media websites. Also, I updated our custom online learning website, Aplico.