Emily Ames Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• Identify and recruit external talent from a wide range of sources, accumulating a portfolio of 125+ clients
• Onboard, coach, and mentor all recruited talent
• Utilize data analytics and CRM tools Tableau and Hubspot to evaluate performance and identify improvement opportunities

Philadelphia, Pennsylvania, United States

• Use live video data to select internal candidates, promote engaging content and evaluate progress
• Scout, coach, and maintain relationships with a roster of captivating live streamers
• Analyze streamer data to identify areas of improvement and track monthly performance
• Produce weekly reports to share with community team to track progress

Greater Philadelphia Area

• Delegate responsibilities amongst staff
• Troubleshoot customer service issues for associates
• Manage and prioritize time-sensitive tasks based on rate of incoming customer correspondence
• Resolve patron queries and requests directly via real-time chat, email, and phoneRole of Priority Services Representative:
• Assume role of liaison for high level donors
• Process orders and facilitate requests in collaboration with resident company development coordinatorsRole of Group Sales Agent:

Greater Philadelphia Area

• Assist with ticket orders and exchanges by phone for all Kimmel Center resident companies
• Assist subscribers in person at performances

New York, NY

• Manage social media content for independent digital music label and artist management company
• Collaborate with a team to curate digital content on Facebook, Instagram, Twitter, and Reddit
• Brainstorm strategies to increase exposure, build and manage brand recognition

Greater Philadelphia Area

• Assist with processing ticket orders and exchanges by phone
• Operate the concession stand during performances
• Process and update subscription orders into the ticketing system

Greater Philadelphia Area

• Oversaw operations of standalone kiosk satellite of main restaurant
• Performed all location’s day-to-day tasks and responsibilities
• Trained and developed incoming employees

Greater Philadelphia Area

• Distributed concert flyers and posters at music venues and businesses in Philadelphia
• Promoted upcoming concerts through various social media platforms

University City, Philadelphia

• Administer flyers on college campuses
• Fulfill online marketing including posting on housing websites and updating social media
• Engage with students and follow up with leads

Greater Philadelphia Area

Bachelor of Science in Entertainment and Arts Management with a concentration in performing arts and a minor in Business.

Westphal College Of Media Arts & Design

• Organized office files and prepared photocopies
• Performed various errands to fulfill the needs of the office
• Provided office phone support

University City, Philadelphia

• Communicate with team members to ensure a smooth and quick assembly line
• Place transactions and fulfill orders
• Disassemble machines and clean all stations in the kitchen and dining area

Ardmore, PA

• Prepared marketing materials such as email blasts and social networking campaigns
• Fulfilled box office duties during daily office hours and performances
• Updated show information throughout the venue and on the website

San Diego, California

• Compiled, edited, and updated information on the ticketing website
• Taught and oversaw volunteers working in the box office and ushering
• Oversaw the box office throughout the festival and solved customer concerns

Greater Philadelphia Area

• Administered concert flyers and posters at music venues and businesses
• Promoted upcoming concerts through various social media channels

The Trocadero Theatre

• Prepared marketing materials such as advertising plans and social networking campaigns
• Researched and compiled information about prospective artists
• Performed various errands to fulfill the needs of the office

Bachelor’S Degree, Entertainment And Arts Management, Senior

Activities and Societies: University Choir, Vocal Jazz Ensemble, Phi Eta Sigma

High School Diploma

Activities and Societies: Concert Band, Orchestra, Jazz Band, Show Choir, National Honor Society