Focus on marketing job functions:-Website maintenance and optimization-Social Media management and optimization-Pinterest management and optimization-Blog writing -Sponsorship and Experiential experiences-Online and Digital presence

Transitioned from primarily account management for Sales & Design clients, custom designing and selling, to key marketing tasks and duties including: -Website development project and maintenance-Website and digital marketing content and copywriting-Ecommerce product development and platform management.-Email marketing content creation, outreach and list management.-Online, email, in person and digital marketing initiatives-Social engagement and marketing campaigns.Additional duties include:-Assisting owner in business operations and general management. Strategic planning and business development. -Health & Safety Committee chair.-Administrative and accounting duties.

Key personnel in Sales & Design department, custom designing and selling artificial plant installations to Commercial and Residential clients. Sold the largest single item invoice in companies 25 year history.-Assisting owner in business operations and general management. Strategic planning and business development. -Health & Safety Committee chair.-Administrative and accounting duties.-Marketing manager responsible for website development project, online and digital marketing initiatives, social engagement and marketing campaigns.

I changed my role in 2014 to Operations and Marketing Manager, and continuing to maintain the Venue Manager role (since 2012) to maintain the high level of service Loungeworks was known for, and to expand our internal processes, marketing initiatives, internal promotional events, service offering and more. In addition to maintaining some key furniture rental accounts, my main roles were:Marketing Manager my role was to manage various marketing initiatives promoting Loungeworks lesser known service offerings (e.g. design). The role consisted of, but was not limited to:-Marketing and promotional initiatives -Maintaining sponsorship relationships and contra contracts as a means to promote our service offering-Producing internal promotional events-Website planning and maintenance-Social media planning and execution-Sales material planning-Client gifts and staff clothing-Association relationshipsOperations Manager my role was to oversee all internal operations of the office as well as standard operating procedures for furniture rentals. While still maintaining some key furniture rental contracts, my role and responsibilities consisted of, but were not limited to:-Research, implementation, training and management of new rental software system (including transition from old to new system), including regular system updates-Weekly staff operations and sales meeting coordination-Financial reporting and review with bookkeeper and sales staff-Office IT management-New staff onboarding-Office and showroom maintenanceVenue Manager my role was to oversee all operations of events being held at 130 West (the Loungeworks showroom/rental space). In addition to creating and maintaining the venue SOP, once an event was sold my responsibilities consisted of, but were not limited to:-Contract management-Venue and showroom operations-Event setup and strike-Showroom event planning-Venue sales support-Staff booking

In addition to maintaining the high level of furniture rental and event design, Loungeworks expanded in 2013, adding more members to the team and renovating the existing warehouse space into a finished showroom and gallery. As the Director of Client Services, my role was to support any outside sales initiatives, maintain existing client relationships and run and maintain the showroom space.During the rental process I was responsible for the following:-Site visits and initial event consultations-Client management in relation to our design team-Proposals-Operations and event execution management-Client liaisonI was also responsible for the following:-Social media marketing of rental offering and showroom-Website maintenance-Strategic partner and vendor relationships-Training-Sponsorship-Liaison between Loungeworks and affiliated associations-Marketing-Inventory management and buying strategies

Loungeworks provides furniture rental, event design, floral and production management support to the event, film, trade show, banquet and hospitality industries. We offer a full range of high-end designer furniture for all of your event, meeting, and trade show needs. From a small VIP seating area to a party lounge for 2000, Loungeworks can supply furniture, accessories, delivery and set-up support. Loungeworks event design and production management teams offer simple rental or turnkey solutions that will make your next event more comfortable, more striking and more memorable.As the Inside Sales Manager at Loungeworks my main role was to support our outside sales team with what they need to perpetuate new business. I was required to understand our clients’ needs, match those needs to the inventory, know the availability of the inventory, and be able direct the buyer to the best product matching their need and Loungeworks capability.In addition to this I was responsible for following the rental process from start to finish with the client including:-Quoting-Confirmation-Execution of rental-Accounts receivable-Post-rental follow-upI was also responsible for the following:-Operations (coordinating with delivery team on deliveries, pickups, setups, venue specs, cross rental pickups and returns; liaise with warehouse; supplies for warehouse etc)-Inventory management -Support outside sales team with with marketing materials, meeting schedule confirmations, prospect list development and newsletter production-Website maintenance-Online listings-Relationships with other vendors and strategic partners

Spa Utopia is a 5-star, award winning spa & salon, offering full service massage, esthetic, make up and hair services in Vancouver (at the Pan Pacific hotel), North Vancouver and Langley. Their reputation and excellence has earned them the right to teach other industry professionals "The Utopia Difference" in international seminars, hair shows, fashion shows and at the Utopia Academy of Schools of Massage Therapy, Esthetics and Hair Design.As a Guest Services Representative at Spa Utopia at the Pan Pacific my main role was to extend my customer service skills to perpetuate the 5-star service from the start to finish of the guests experience that the Spa is known for. Duties included:-Operating multi-line switchboard answering guest inquiries, booking appointments, and screening and redirecting calls to appropriate departments-Maintaining various administrative and customer documents (medical files, invoices, and payroll)-Completing various financial duties including petty cash handling, staff gratuities, daily cash reconciliations and bank deposits. -Coordinating shipping and receiving-Corresponding with customers through email, mail, and fax-Guest data entry-Upkeep of reception area and entryway -Provided high-quality guest services to all spa guests and internal departments

As part of the guest services team at the Rosedale my time management skills were put to the test, as I performed tasks such as -making reservations in person and on the phone-making travel arrangements for guests leaving the hotel-providing concierge services such as dinner reservations, theatre tickets and information about the city. In addition to this the Rosedale is located in the entertainment district, and we provided packages for special events such as hockey games, football games, concerts and theatre. As well as hosted large international groups traveling through Canada.