Emily Long Email & Phone Number

• Performed opening and closing duties such as preparing register for the day, counting out and reconciling the cash drawer, cleaning the store, checking messages, responding to emails, checking on new orders, stocking.
• Printed out orders from the store’s website, gathered items to fulfill orders, packed orders securely and readied them for shipment
• Assisted clients with booking appointments in person and over the phone
• Implemented use of new WhatsApp threads to keep staff and management aware of inventory levels and needs
• Counted the safe and reconciled it against the accounting book to ensure accuracy on a weekly basis
• Designed and implemented tracking systems for orders and inventory by introducing Microsoft Excel Spreadsheets and shareable documents to increase accuracy and customer satisfaction.

• Assessed and strategized to meet client’s unique needs, Performed massages for clients using assorted modalities, completed client intake notes and SOAP charting
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Maintained schedule integrity of 10+ massage therapists and estheticians
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Booked appointments, answered phones, handled payments and created client service tickets.

Los Angeles Metropolitan Area

• Assisted Accreditation Liaison with compiling reports for Senior Management.
• Formatted curriculum for review and publication in marketing materials.
• Executed record filing system to improve document organization and management.
• Developed and updated spreadsheets track and organize accreditation requirements for all Conservatory and Bachelor’s programs at both New York and Los Angeles campuses.
• Managed phone and email correspondence and handled incoming and outgoing mail
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Los Angeles Metropolitan Area

• Crafted and Administered employment surveys to alumni via telephone and SurveyMonkey.
• Compiled survey data in Microsoft Excel and formatted it for compliance reports.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Researched faculty qualifications and updated employee files for compliance purposes

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Monitored Box Office, Concessions, Hot Foods and Bar areas and assisted Film Crew where necessary
• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained financial accuracy when handling over $5000 in revenue each day.
• Launched quality assurance practices for Food and Beverage and Bar departments.

Massage Therapy/Therapeutic Massage

Associate Of Science - As, Film/Cinema/Video Studies